Key Responsibilities:-
Business Development & Revenue Growth:
- Lead end-to-end sales cycles for Break-Fix, AMC, FMS, and Managed Services across enterprise and mid-market accounts.
- Position and promote managed service delivery models leveraging platforms such as ManageEngine, Sapphire, and other monitoring/automation tools.
- Identify, qualify, and close large multi-year service opportunities.
- Build and manage a strong sales pipeline, maintain accurate forecasting, and consistently achieve quarterly and annual revenue goals.
Enterprise Customer Engagement:
- Engage and influence CXO-level stakeholders including CIOs, IT Leaders, Infrastructure Heads, and Procurement teams.
- Present service capabilities, workflow automation, SLA frameworks, dashboards, and ROI-based value propositions.
- Strengthen and expand enterprise relationships within the Bangalore and Mumbai customer ecosystem.
Product & Service Portfolio Management:
- Own and continuously evolve the service portfolio across Break-Fix, AMC, FMS, and Managed Services.
- Define service deliverables, SLAs, pricing models, and renewal structures.
- Integrate and promote capabilities such as:
- Endpoint Monitoring & Management
- ITSM workflow automation
- Remote management dashboards
- Secure monitoring and automation via Sapphire
- Conduct competitive benchmarking and enhance offerings to ensure strong market differentiation.
P&L Ownership & Business Planning:
- Manage revenue, profitability, and cost optimization initiatives for the services business.
- Develop annual business plans, GTM strategies, and expansion roadmaps for new geographies.
- Track critical performance metrics (SLA compliance, MTTR, renewal ratios) and drive continuous improvement.
Vendor, OEM & Partner Collaboration:
- Collaborate with OEMs such as Apple, Lenovo, HP, Dell, and others to strengthen and align service propositions.
- Build strong working relationships with service delivery vendors, field support partners, and technology tool providers.
- Work closely with ManageEngine, Sapphire, and platform partners for demos, licensing, enablement, and GTM activities.
Cross-Functional Collaboration:
- Partner with Pre-Sales, Delivery, Inside Sales, Finance, and Supply Chain teams for solution design and contract closure.
- Support commercial negotiations, proposal creation, and documentation processes.
- Ensure operational readiness for new deployments, transitions, and service rollouts.
