Noida, Uttar Pradesh
Job Summary
Redwood Administrator
Responsible for the administration, support, configuration, and maintenance of Oracle Redwood-enabled applications. The role focuses on incident resolution, service requests, configuration support, monitoring, and ensuring optimal performance of Redwood UX components across Oracle Cloud modules.
Key Responsibilities
L2 Operations & Support
Provide Level 2 support for Redwood-related incidents, service requests, and user issues.
Troubleshoot and resolve application, UI, workflow, and access-related problems.
Perform incident analysis and escalate complex issues to L3 teams when required.
Support P2/P3/P4 incidents and ensure adherence to SLA commitments.
Redwood Administration & Configuration
Administer Redwood UX components, page configurations, role-based experiences, and dashboards.
Support Oracle Cloud modules utilizing Redwood UX, including HCM, Recruiting, Talent, and Workforce Management.
Validate configurations and ensure consistency across environments.
Monitoring & Maintenance
Monitor system health, application performance, and user experience.
Identify recurring issues and recommend corrective actions.
Support patch validation and environment readiness activities.
Change & Release Support
Assist with Oracle quarterly updates and Redwood feature releases.
Perform testing and validation of Redwood enhancements.
Support deployment activities following ITIL change management procedures.
Security & Compliance
Ensure adherence to security, access control, and compliance requirements.
Participate in audit activities and maintain operational documentation.
Support user provisioning and role validation activities.
Documentation & Knowledge Management
Create and maintain SOPs, knowledge articles, and troubleshooting guides.
Perform knowledge transfer sessions for L1 teams and end users.
Maintain accurate incident and change records.
Skill Requirements
Mandatory Skills
Experience supporting Oracle Cloud applications with Redwood UX.
Knowledge of Oracle HCM, Recruiting, Talent, or Workforce Management modules.
Understanding of incident, change, and problem management processes.
Strong troubleshooting and analytical skills.
Excellent customer communication and stakeholder management skills.
Preferred Skills
Oracle Cloud certification (HCM/WFM/Talent).
ITIL Foundation certification.
Exposure to Redwood AI capabilities and analytics.
Experience with testing and release validation
Other Requirements
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
