At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
MiniMed is seeking a Sr. Manager DT - R&D PLM & QMS to serve as both a strategic technology partner and a people leader supporting our Product Lifecycle Management (PLM) and Quality Management System (QMS) ecosystems. This role sits at the intersection of IT, R&D Engineering, and Quality — requiring deep functional knowledge of enterprise PLM and QMS platforms, the executive presence to influence senior-level stakeholders, and the leadership skills to build and manage a high-performing support team.
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As MiniMed continues its separation from Medtronic and establishes its independent IT landscape, this individual will be critical to ensuring our PLM and QMS systems are stable, continuously improved, and strategically aligned with product development and regulatory objectives.
Key Responsibilities
People Leadership & Team Management
- Lead and manage a cross-functional team of IT analysts and system specialists supporting PLM (e.g., Teamcenter NX, PTC Windchill) and QMS platforms across R&D and Quality functions
- Own the team's day-to-day operations, including ticket queue management, incident resolution, and service delivery performance against defined SLAs
- Set clear priorities, development goals, and performance expectations for team members; conduct regular 1:1s and performance reviews
- Foster a team culture of accountability, continuous learning, and customer service excellence
- Identify staffing gaps and make recommendations on team structure as the organization grows
- Serve as an escalation point for complex or high-priority support issues that require senior-level judgment
U.S. Team Collaboration & Prioritization
- Work closely and collaboratively with the U.S.-based IT and business teams to align on system priorities, enhancement roadmaps, and project sequencing
- Participate in and contribute to regular prioritization forums, sprint planning sessions, and roadmap reviews with U.S. counterparts
- Ensure your team has clear visibility into U.S.-driven priorities and that work is sequenced and resourced accordingly
- Serve as the primary liaison between your team and the U.S. organization, ensuring consistent communication, transparency, and alignment on shared goals
- Proactively surface capacity constraints, blockers, or risks that may impact U.S. timelines
PLM & QMS System Ownership
- Serve as a technical and functional SME to assist the U.S. Team in support of the PLM platform (Teamcenter NX and/or PTC Windchill) and QMS platforms.
- Work with US Product Owner counterparts to Lead configuration, optimization, and lifecycle governance of both PLM and QMS systems in alignment with R&D, Quality, Regulatory requirements
- Work with US Product Owner counterparts to manage system enhancements, upgrades, and integrations with connected enterprise systems (e.g., SAP ERP, CAD tools, document management systems)
- Coordinate upgrades, Patches and enhancement implementations with the U.S. team and Vendors.
Stakeholder Management
- Navigate complex stakeholder dynamics with confidence, including working with executives and technical leaders who have strong opinions or competing priorities
- Facilitate alignment across R&D, IT, Quality, and Regulatory when there are conflicting requirements or competing project demands
- Build credibility and trust quickly in a post-separation environment where roles, systems, and processes are still being established
- Manage expectations proactively and communicate status, risks, and decisions with transparency
Governance & Compliance
- Ensure PLM and QMS processes and system configurations support FDA 21 CFR Part 820, ISO 13485, EU MDR , and other applicable medical device regulations
- Support audit readiness activities related to document control, change control, CAPA management, and design history file integrity
- Lead or contribute to computer systems validation (CSV) activities including IQ/OQ/PQ protocols for PLM and QMS platforms
- Partner with Quality and Regulatory teams to ensure system configurations remain compliant as products and regulations evolve
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field
- 18+ years of experience in IT, with at least 5+ years of hands-on experience with enterprise PLM platforms (Teamcenter NX, PTC Windchill, or equivalent) and/or QMS platforms in a regulated environment
- 5+ years of people management experience , including leading teams responsible for system support, ticket management, and enhancement delivery
- Demonstrated experience supporting R&D, Product Development, Engineering, and/or Quality organizations in a regulated industry (medical device, pharma, or similar)
- Deep understanding of PLM and QMS concepts: BOM management, change and configuration management, document control, CAPA, audit management, CAD integration, and workflow automation
- Proven track record of managing difficult stakeholder relationships at the VP and Director level, including the ability to push back constructively and build consensus across competing priorities
- Experience collaborating with a geographically distributed team, including alignment with a U.S.-based headquarters or center of excellence
- Strong project management skills with experience leading complex, cross-functional initiatives
Preferred Qualifications
- Experience in the medical device industry with working knowledge of FDA QSR (21 CFR Part 820), ISO 13485, and EU MDR requirements
- Familiarity with computer systems validation (CSV) and regulated software lifecycle management
- Experience working in a post-divestiture or separation environment and building IT capabilities from the ground up
- Knowledge of PLM and QMS integration patterns with ERP systems (SAP preferred)
- Hands-on experience with Agile MAP, Trackwise, MasterControl, Veeva Vault , or similar QMS platforms
- PMP, ITIL, or SAFe certification is a plus
Key Competencies
What We're Looking For
People Leadership
Experienced at building, developing, and managing cross-functional support teams; sets clear expectations and inspires accountability
Executive Presence
Comfortable presenting to and advising VP-level and above; able to hold difficult conversations with confidence and composure
Stakeholder Influence
Skilled at navigating political complexity, building alliances, and achieving alignment without direct authority
Operational Excellence
Experienced managing ticket queues and support operations; balances reactive support with proactive improvement work
Cross-Team Collaboration
Strong partner to U.S. teams; able to align priorities, manage dependencies, and communicate status across time zones
Technical Depth
Deep PLM and QMS platform knowledge with the ability to design and evaluate solutions independently
Business Acumen
Understands how system decisions impact product development timelines, regulatory submissions, and commercial readiness
Resilience
Thrives in ambiguous, fast-moving environments; able to operate effectively during organizational change
Communication
Exceptional written and verbal communication; adapts style based on audience and context
Why Join MiniMed?
MiniMed is becoming an independent, publicly traded medical device company focused entirely on diabetes care. This is a rare opportunity to build IT systems, teams, and capabilities from the ground up — shaping the technology foundation of a company that impacts the lives of hundreds of thousands of patients worldwide. If you are energized by complexity, ownership, and meaningful work, this role is for you.
MiniMed is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
