The Lead Conversion Executive will manage incoming leads from Instagram, WhatsApp, referrals, and other channels, with the objective of converting inquiries into paying clients.
Key Responsibilities
- Respond to incoming WhatsApp and social media inquiries.
- Conduct initial lead qualification.
- Explain services, therapy process, and pricing.
- Schedule appointments and consultations.
- Follow up with prospective clients.
- Maintain client databases and CRM records.
- Send reminders and coordinate payments.
- Provide weekly conversion reports.
Requirements
- Excellent communication and interpersonal skills.
- Strong spoken English and regional language proficiency.
- Experience in customer service, sales, counseling coordination, or healthcare administration.
- Comfortable handling WhatsApp communication and follow-ups.
Preferred Skills
- Experience in mental health or healthcare settings.
- CRM software experience preferred.
- Strong persuasion and relationship-building abilities.
Key Performance Indicators (KPIs)
- Appointment booking rate.
- Lead-to-client conversion rate.
- Follow-up completion rate.
- Client satisfaction during onboarding.
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
