Clinical Application Consultant (PACS)
The Clinical Consultant is responsible for providing foundational support in clinical discussions during the sales and opportunity phases, ensuring effective presentation of the organization’s medical devices and solutions. The role assists in sales presentations by offering clinical insights, conducting initial workflow assessments, and delivering basic product training to healthcare professionals. The role works under general supervision, adhering to operational policies and providing first-level troubleshooting support. The role gathers customer feedback during sales, implementation and service support phases, collaborates with sales and service teams to tailor presentations, and stays updated on product knowledge.
Job Responsibilities
- Ensures successful clinical and physician adoption of Philips solutions
- Serves in a consultative role with the customer throughout solution delivery & implementation to provide for a smooth, effective and successful implementation of Philips solutions
- Delivers clinical consulting services which may or may not be in combination with the implementation of a Philips solution
- Participates in sales presentations by offering clinical insights and demonstrating the basic functionality of organization’s medical devices and solutions, helping to build customer confidence.
- Configures or manages the configuration of Philips solutions to accommodate clinical and/or operational workflow in the customer’s environment
- Conducts workflow analysis and consults on workflow changes that need to occur with the implementation of new functionality or solutions
- Guides the customer in the testing of workarounds, clinical integration and new functionality of Philips solutions
- Coaches and educates customers in the use of complex situations for multiple solutions
- Analyzes the customer’s existing workflow and facilitates proper change management in the clinical or operational environment, ensures proper testing
- Attends seminars and training sessions necessary to maintain appropriate level of professional competence and/or licensure
- Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
- Delivers training to healthcare professionals on the essential features and operational best practices of organization’s solutions, ensuring they are well-prepared to use the products effectively.
- Assists in the early stages of solution implementation, working closely with the customer to ensure the deployment aligns with their clinical and operational requirements.
- Provides first-level troubleshooting support for organization’s products, helping customers resolve common issues and escalating more complex problems to higher levels of support as needed.
- Gathers and documents customer feedback during the sales and early implementation phases, using this information to inform product development and improve overall customer satisfaction.
Minimum required Education:
- Bachelor's Degree in Radiology Technology or the equivalent
Minimum required Experience:
- 1—4 Years’ Experience in Clinical Application preferably in Enterprise Solutions, Radiography, Ultrasound, Diagnostic Imaging and/or clinical education
- In-depth knowledge and experience in h ospital workflow, client and stakeholder management required
- Experience in building and maintaining strong external and internal relationships is a must
- Excellent organizational skills, written and oral presentation skills with the ability to present to multiple audiences
- Take ownership on Customer Feedback Solutions to focus on good customer relations and brand image
Preferred Skills:
- Troubleshooting
- Stakeholder Management
- Training Delivery
- Requirements Gathering
- Documentation
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
