We are looking for a proactive and detail-oriented Claims Processor to support our US Auto & Transportation claims division. This role involves handling motor and property-related insurance claims from initiation to settlement, coordinating with stakeholders, and ensuring adherence to compliance and quality standards.
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Support US counterparts in managing the complete claims lifecycle using predefined templates.
- Create and process policy claims for motor and property-related cases.
- Proactively communicate with customers via email to gather required documentation and provide claim updates.
- Take ownership of claims through to the settlement stage, ensuring accurate assessment of loss and calculation of payable amounts.
- Review customer-provided documentation and determine coverage eligibility or request additional substantiation.
- Work on third-party client systems to validate claim information and update data on the Davies in-house claims system.
- Perform manual policy validation checks through client portals in the absence of automated tools.
- Set up new claims and maintain regular updates on internal systems.
- Ensure quality standards are met and assist in process improvement initiatives.
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Graduation (Bachelor’s degree in any stream) is mandatory.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Basic calculation skills relevant to property damage and motor claims.
- Knowledge of insurance processes, particularly in motor/property lines, preferred. Ability to work independently with minimal supervision.
- Analytical mindset with a proactive approach to problem-solving.
- Ability to handle sensitive customer data with integrity and accuracy.
- Proficient with Microsoft Office Suite (Word, Excel, Outlook).
- Flexible and willing to learn new tools or systems as per client/process need.
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
