Company: ADB SAFEGATE Labs India
Location: Hyderabad
Experience: 3+ years in Service / operation desk support engineer or equivalent
Type: Full-time | Immediate Start
Who Are We?
ADB SAFEGATE is the global leader in airside solutions, supporting operations at more than 3,000 airports through a network of 40 offices worldwide .
We are establishing ADB SAFEGATE LABS in Hyderabad , our newest extension of global engineering capabilities. The Labs focus on building and evolving digital platforms, data-driven services, and AI-enabled solutions that support airport operations across Airfield, Apron, Tower, and Weather domains.
As part of a globally distributed engineering organisation, the Hyderabad Labs work closely with teams across Europe, the Americas, and Asia, contributing directly to solutions deployed at airports worldwide.
THE OPPORTUNITY
Be part of our 24x7 global Service Desk team delivering world-class support to airport customers globally.
The 24x7 Technical System Support Engineer operates as part of the 24x7 Global Service team, acting as the first point of contact for internal and external customers (International airports and third parties), providing 1st Level support for the products and services offered by ADB SAFEGATE.
You will be empowered to take ownership of your shift, being accountable for Incident Management when on duty. You will monitor demand and identify trends (where applicable), managing them to completion within SLA, and escalating where necessary. You will raise support tickets, capturing the key details and priority of the reported issue and resolving where possible
WHAT YOU'LL DO
Platform monitoring & alerting
We’re Looking for Someone With:
- 3+ years in infrastructure operations, NOC, or technical support
- Strong UNIX/Linux skills: log analysis, process and service management, cron jobs, basic scripting
- Hands-on experience with a monitoring platform: Zabbix, Prometheus, Azure Monitor or equivalent.
- Oracle SQL proficiency — data validation and anomaly detection in production databases
- Methodical, high-disciplined working style — NOC watch demands consistent alertness across a full 12-hour shift
- Ability to work independently overnight with sound escalation judgement
- Clear written English for complete, accurate Jira ticket and runbook documentation
- Strong organization, planning, estimation skills; ability to multi-task and monitor others’ activities.
- High attention to detail; strong comprehension and lateral thinking.
Integrity, transparency, and a customer-first mindset
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Preferred Qualifications
- ITIL Practitioner or Expert certification
- Experience with Atlassian tools (Jira Service Management, Confluence, Jira Insight)
Experience in aviation, critical infrastructure, or 24x7 global operations
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Education:
- B.Tech/B.E. in Computer Science, IT, Electronics, or related field
- M.Tech/MS is a plus
- Equivalent experience with strong technical foundation considered
- ServiceNow or similar ITSM platform experience
Familiarity with airport operational systems or mission-critical environments
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Why Join ADB SAFEGATE Labs India?
- Build from the ground up: Be part of the founding team at our ADB Safegate Labs India —shape processes, culture, and service excellence standards
- Global impact & exposure: Join a 1,500+ employee organization with presence in 40 countries; work on solutions deployed at 3,000+ airports worldwide
- Collaborative culture: Work in a flexible, innovation-driven environment that values technical excellence and continuous improvement
- Complex challenges: Support sophisticated airside systems combining IoT, real-time control, cloud platforms, and critical infrastructure
- Competitive package: Industry-leading compensation, benefits, and professional development opportunities
