Department: Front Office / Customer Experience
Location: Greater Kailash Part-1, New Delhi – 110048
Reports To: Center Manager / Front Office Manager
Experience: 2–3 Years
Industry: Beauty, Aesthetics, Wellness, Healthcare preferred
Employment Type: Full-time
About Derma Arts
Derma Arts is a premium skin, hair, body, and aesthetic wellness brand offering scientifically backed treatments and personalized solutions. We are committed to providing exceptional client experiences through professional care, personalized attention, and high-quality service.
Job Summary
We are looking for a well-presented, confident, warm, and professional Receptionist to be the first point of contact for our clients.
The ideal candidate should have excellent communication skills, a pleasant personality, strong customer-service orientation, and the ability to manage front-desk operations efficiently in a premium aesthetic clinic environment.
The role requires someone who can welcome clients professionally, manage appointments, coordinate with doctors and counselors, handle calls and inquiries, and ensure a smooth client experience from arrival to departure.
Key Responsibilities
- Greet and welcome clients with a warm, professional, and positive attitude.
- Manage the reception/front desk and maintain a premium clinic environment.
- Handle incoming calls, WhatsApp inquiries, and basic client queries professionally.
- Manage and coordinate appointments, consultations, follow-ups, and rescheduling.
- Register new clients and maintain accurate client information.
- Coordinate with doctors, therapists, counselors, and the sales team regarding client appointments and schedules.
- Ensure clients are attended to promptly and guide them through the clinic experience.
- Maintain the daily appointment schedule and minimize waiting time.
- Confirm upcoming appointments and follow up with clients regarding scheduled visits.
- Handle walk-in clients and coordinate their consultations.
- Assist with billing, payment coordination, receipts, and basic administrative tasks when required.
- Maintain accurate records in the CRM or clinic management system.
- Coordinate with the sales team to ensure leads and client inquiries are properly followed up.
- Assist in promoting relevant clinic offers, packages, memberships, and services when appropriate.
- Handle client concerns politely and escalate complaints to the appropriate manager when required.
- Maintain confidentiality of client information and clinic records.
- Ensure the reception area and client-facing spaces remain organized, clean, and presentable.
- Support the Center Manager with day-to-day administrative and front-office activities.
Key Skills & Requirements
- 2–3 years of experience in reception, front office, customer service, hospitality, beauty, wellness, healthcare, or an aesthetic/dermatology clinic preferred.
- Excellent verbal communication and interpersonal skills.
- Pleasant, confident, and professional personality.
- Strong customer-service and relationship-management skills.
- Good English and Hindi communication skills.
- Presentable and well-groomed appearance.
- Good organizational and time-management skills.
- Ability to multitask and manage multiple clients and appointments.
- Basic computer and CRM knowledge.
- Ability to remain calm and professional while handling difficult or demanding clients.
- Strong attention to detail and punctuality.
Educational Qualification
Graduate / Undergraduate with relevant experience.
What We Are Looking For
We are looking for someone who understands that the reception is the face of the clinic.
The right candidate should be warm enough to make clients feel comfortable, professional enough to represent a premium brand, and organized enough to keep the clinic running smoothly.
Work Schedule
6 Days a Week
Timing: 10:30 AM – 7:30 PM
Location: Greater Kailash Part-1, New Delhi
To Apply
Send your resume to [email protected] with the subject line:
“Application for Receptionist – Greater Kailash”
Or share your resume on WhatsApp:
+91 96509 07290
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
