Position Details
Job Title: IT Coordinator
Department: Information Technology (IT)
Location: Godspeed Immigration & Study aboard Pvt Ltd
Job Summary
The IT Coordinator is responsible for managing and supporting the organization's IT infrastructure, hardware, software, network systems, and information security. The role ensures smooth day-to-day IT operations across all branches while providing technical support to employees and maintaining the security of client and company data.
Key Roles & Responsibilities
1. IT Infrastructure Management
- Maintain desktops, laptops, printers, scanners, routers, biometric devices, and other IT equipment.
- Monitor and maintain network connectivity across all branches.
- Coordinate installation, configuration, and maintenance of hardware and software.
- Ensure uninterrupted internet connectivity and system availability.
2. User Support (Help Desk)
3. Software & System Administration
4. Data Security & Backup
5. Asset Management
6. Information Security
7. Branch IT Support
8. Vendor Coordination
9. Documentation & Reporting
10. Employee Onboarding & Exit Support
- Configure laptops, desktops, email accounts, CRM access, and system credentials for new employees.
- Disable user accounts and recover IT assets during employee separation.
- Ensure complete IT clearance during Full & Final Settlement.
Key Performance Indicators (KPIs)
- IT support tickets resolved within SLA.
- System uptime (%).
- Network availability.
- IT asset accuracy.
- User satisfaction score.
- Data backup success rate.
- Number of cybersecurity incidents.
- Software license compliance.
- IT audit compliance.
- New employee IT setup completed before Date of Joining.
Key Result Areas (KRAs)
- Ensure uninterrupted IT operations.
- Maintain secure IT infrastructure.
- Provide timely technical support.
- Manage IT assets effectively.
- Protect company and client data.
- Improve system efficiency.
- Support business continuity across all branches.
Qualification
- Bachelor's Degree or Diploma in Computer Science, Information Technology, Computer Applications, or a related field.
- Relevant IT certifications are an added advantage.
Experience
- 1–12 years of experience in IT Support, System Administration, or Network Administration.
- Experience in service, immigration, or consultancy industries is preferred.
Required Skills
- Computer hardware troubleshooting.
- Windows operating systems.
- Microsoft Office 365.
- Network administration (LAN/Wi-Fi).
- Printer and scanner configuration.
- Email administration.
- CRM and HRMS support.
- Cybersecurity awareness.
- Data backup and recovery.
- Asset management.
- Documentation skills.
- Problem-solving abilities.
- Time management.
- Communication and interpersonal skills.
General Responsibilities
- Maintain confidentiality of all company and client information.
- Follow all Company policies, SOPs, and IT security guidelines.
- Perform additional responsibilities assigned by Management from time to time.
- Ensure professional conduct while providing technical support to all employees.
Pay: ₹20,000.00 - ₹40,000.00 per month
Work Location: In person
