JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description: Strategy, Business Planning & Change Management
Position Overview
A strategic role managing programs for the Managing Director's office in Project & Development Services (PDS), with a strong external focus on building brand visibility, ecosystem development, formation of Client Advisory Board, setting up a market research function, and the next phase of PDS 2.0 brand both internally and externally.
Additionally, the role would also manage ‘One JLL’ initiatives, focus on business analysis, strategic planning, client relationship excellence, and high-level executive support. This role directly supports the Hub and MD performance and strategic and qualitative objectives while ensuring seamless client experience and successful organizational transformation.
Key Responsibilities
Manage the MD's office business operations, including strategic planning and executive support
Conduct business reviews, create research and market updates, reports and presentations for the MD on non-BAU initiatives, for example:
Presentations at APAC or Global level
New global strategy development
Hosting global leadership team workshops
Help build business plans for new sectors/services
Client and Account Management Excellence
Support strategic client relationship development and account growth initiatives
Build and stabilize team for market research, competition analysis and more
Build strategic client facing programs like CAB for PDS, StepUp
Monitor client satisfaction metrics and develop improvement strategies
Maintain strategic account intelligence and competitive positioning analysis
External Brand Development & Market Positioning
Drive PDS brand visibility initiatives and external market presence
Work with broader marcom teams to develop and implement social media strategies to enhance PDS thought leadership
Position PDS strategically within the broader real estate ecosystem
Client Advisory Board & Strategic Partnerships
Establish and manage the Client Advisory Board (CAB) for PDS 2.0
Develop strategic client engagement frameworks and partnership initiatives
One JLL Integration & Cross-Business Collaboration
Lead "Managing One JLL" initiatives to strengthen PDS positioning within JLL
Coordinate Step Up programs and cross-business integration efforts
Ensure PDS strategic objectives align with broader JLL corporate strategy
Lead Strategic Transformation Initiatives. Change Management : Next phase implementation
Design and implement comprehensive organizational transformation programs
Develop management strategies and communication plans for major initiatives
Accelerated growth plans and market expansion strategies
Internal organizational restructuring and operational optimization
Digital transformation and technology adoption initiatives
Align strategies across organizational levels and represent the Hub/Country at strategic forums
Key Deliverables
Comprehensive market and industry trends including competition analysis
Quarterly market intelligence briefings for MD and leadership team
Change management communication materials and stakeholder engagement plans
PDS brand visibility strategy and implementation roadmaps
Social media content calendar and thought leadership publication schedule
Industry conference presentation materials and speaking engagement outcomes
External stakeholder engagement reports and relationship mapping
Setting up of Client Advisory Board (CAB), outcomes, and action plans
One JLL integration progress reports and cross-business collaboration metrics
Step Up program implementation plans and success measurement frameworks
MD briefing documents for high-level strategic initiatives and market developments
Executive presentation materials for Global Executive Board (GEB) and APAC forums
Strategic transformation project plans with implementation timelines and KPIs
Performance Indicators (KPIs)
Quality of business insights and strategic recommendations delivered to leadership
Effectiveness and impact of strategic presentations to executives and boards
Success rate of implemented strategic recommendations and initiatives
Degree of alignment achieved between local, regional, and global strategies
Growth in PDS brand visibility and market recognition within industry
Social media engagement rates and thought leadership content performance
Number and success of new industry partnerships and collaborations developed
Improvements in competitive market positioning and ecosystem presence
Client retention rates and revenue growth from strategic accounts
Client satisfaction scores and quality of feedback received
Success metrics from One JLL initiatives and cross-business collaboration efforts
Implementation results and impact measurement from Step Up programs
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
