About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
Job requirements
Role Summary
The Metrics & Reporting Lead is responsible for designing, implementing, and managing enterprise-level operational and performance reporting for the US Health Benefits Administration business. This role ensures accurate, timely, and actionable insights across enrollment, eligibility, billing, claims, customer service, compliance, and financial operations.
Key Responsibilities
1. Metrics Strategy & Governance
- Define and maintain the enterprise KPI framework across all operational functions.
- Establish data governance standards, metric definitions, and reporting cadences.
- Ensure consistency of metrics across clients and business units.
- Own the single source of truth for operational performance reporting.
2. Operational Reporting & Dashboards
- Lead development of executive dashboards and operational scorecards.
- Deliver client-facing performance reports aligned to SLAs.
- Automate recurring reports using BI tools.
- Ensure high accuracy and audit-readiness of reports.
3. Data Analysis & Insights
- Translate raw data into actionable business insights.
- Identify trends, risks, and process bottlenecks.
- Conduct root cause analysis for SLA misses.
- Support forecasting and capacity planning.
4. Client & Leadership Enablement
- Act as the primary data partner for Operations and Client Leadership.
- Support QBRs, MBRs, and leadership reviews.
- Support RFPs and new client transitions with performance data.
5. Technology & Automation
- Partner with IT and Data Engineering to improve data pipelines.
- Drive BI automation and self-service analytics.
6. Compliance & Audit Support
- Ensure reporting complies with HIPAA, SOC, CMS, and audit requirements.
- Support internal and external audits with validated reporting.
7. Team Leadership
- Build and lead a high-performing analytics team.
- Establish training, quality, and performance frameworks.
Experience & Qualification
- Bachelor’s degree in Analytics, Business, Finance, or related field.
- 10–12 years of experience in operations reporting/analytics.
- 3–5 years of people management experience.
- Strong expertise in Power BI/Tableau, SQL, and Advanced Excel.
- Deep understanding of US Health Benefits Administration operations.
- MBA or Master’s in Analytics.
- Six Sigma / PMP certification.
- Experience in onshore–offshore delivery models.
- Knowledge of HIPAA and CMS reporting standards.
Core Competencies
- Leadership and change management
Key Performance Indicator
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.
If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
