Job description:
Job Title: Cluster Head – Hospital Operations
Location: Attur
Salary: ₹30,000 – ₹35,000 per month
Job Summary
The Cluster Head is responsible for managing the day-to-day operations of multiple hospitals or clinics within the assigned cluster. The role focuses on ensuring operational excellence, improving patient satisfaction, achieving business targets, maintaining quality standards, and leading hospital teams.
Key Responsibilities
- Oversee the operations of multiple hospitals/clinics within the assigned cluster
- Monitor revenue, expenses, and profitability, ensuring financial targets are achieved.
- Improve patient experience by maintaining high standards of service and addressing escalated complaints.
- Supervise Hospital Administrators, Unit Heads, and departmental teams..
- Monitor key performance indicators (KPIs) such as occupancy, patient footfall, revenue, and quality metrics.
- Coordinate with medical, nursing, HR, finance, and marketing departments for efficient operations.
- Conduct regular audits, review meetings, and performance evaluations.
- Develop and implement strategies to improve operational efficiency and business growth.
Qualification
- Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
- Master's degree (MHA/MBA) is preferred.
Experience
- 5–7 years of experience in hospital administration or healthcare operations.
- Experience managing multiple healthcare facilities is preferred.
Skills Required
- Leadership and team management
- Hospital operations management
- Financial and budget management
- Strong communication and interpersonal skills
- Problem-solving and decision-making
- Knowledge of NABH standards and healthcare regulations
- MS Office and hospital management software proficiency
Salary & Benefits
Salary: ₹30,000 – ₹35,000 per month
Work Location: In person
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
