Front Office Receptionist & Meta Lead Management Executive
Job Title: Front Office Receptionist & Meta Lead Management Executive
Location:101, 3rd Cross Rd, opposite Nightingales Centre for Ageing & Alzheimer's, East of NGEF Layout, Kasturi Nagar, Bengaluru, Karnataka 560043
Job Type: Full-Time
Job Summary
We are looking for a dynamic and organized Front Office Receptionist & Meta Lead Management Executive to handle front desk operations while managing leads generated through Meta (Facebook & Instagram) campaigns. The ideal candidate should possess excellent communication skills, customer handling abilities, and basic knowledge of CRM and lead management processes.
Key ResponsibilitiesFront Office & Administration
- Welcome and assist visitors, clients, and patients professionally.
- Answer and direct incoming phone calls and inquiries.
- Schedule appointments and maintain daily calendars.
- Manage visitor records, office files, and administrative documentation.
- Coordinate with various departments for smooth office operations.
- Maintain a clean and professional reception area.
Meta Lead Management
- Contact leads via phone, WhatsApp, email, and SMS.
- Update lead details accurately in CRM systems and tracking sheets.
- Assign leads to relevant departments and follow up on pending inquiries.
- Track lead status and ensure timely responses.
- Coordinate with the marketing team regarding lead quality and campaign performance.
- Prepare daily and weekly lead management reports.
- Follow up with prospective customers to increase conversions.
Requirements
- Bachelor's degree in any discipline.
- 1–3 years of experience in Reception, Customer Service, Telecalling, or Lead Management.
- Strong communication skills in English, kannada, Hindi
- Proficiency in MS Excel, Google Sheets, and Office applications.
- Experience with CRM software is preferred.
- Ability to handle multiple tasks and maintain accurate records.
- Professional attitude with strong customer service skills.
Preferred Skills
- Knowledge of Meta (Facebook & Instagram) lead forms.
- Lead follow-up and customer relationship management.
- Data entry and reporting skills.
- Basic understanding of digital marketing concepts.
- Excellent organizational and multitasking abilities.
Benefits
- Competitive salary package.
- Performance-based incentives.
- Career growth opportunities.
- Friendly and professional work environment.
Interested candidates can apply with their updated resume.
Pay: From ₹20,000.00 per month
Work Location: In person
