Responsibilities
- Handle customer enquiries received through website, WhatsApp, phone calls, marketplaces, social media and other digital channels.
- Respond to customer enquiries promptly and professionally.
- Understand customer requirements, application and budget.
- Recommend suitable products based on customer needs.
- Explain product features, specifications, pricing, availability and offers.
- Follow up with interested customers and convert enquiries into confirmed orders.
- Maintain regular follow-up with customers until closure.
- Identify opportunities for cross-selling and upselling.
- Share product catalogues, quotations, product images and other relevant information with customers.
- Coordinate with the E-commerce, Sales, Warehouse, Dispatch and Accounts teams to ensure smooth order processing.
- Maintain accurate records of enquiries, follow-ups, conversions and lost leads.
- Ensure all customer queries and complaints are addressed or properly escalated.
- Meet monthly sales and conversion targets.
- Maintain a high level of customer engagement and service quality.
- Analyse non-converted enquiries and identify reasons for lost sales.
- Participate in promotional campaigns and special sales activities conducted by the E-commerce team.
HR - 81222 82550
Pay: ₹9,792.34 - ₹25,000.00 per month
Benefits:
Work Location: In person
