Job Summary
The Team Leader – Telecalling is responsible for managing and motivating a team of telecallers to generate qualified leads, schedule site visits, and support the sales team in achieving business targets. The role involves monitoring team performance, ensuring effective lead management, maintaining CRM records, and driving conversions through efficient customer engagement.
Key ResponsibilitiesTeam Management
- Lead, supervise, and motivate a team of telecallers to achieve daily, weekly, and monthly targets.
- Allocate leads and monitor follow-ups to ensure maximum conversion opportunities.
- Conduct regular team meetings, coaching sessions, and performance reviews.
- Train new team members on sales processes, CRM usage, and customer handling techniques.
- Maintain team discipline, attendance, and productivity.
Lead Generation & Follow-up
- Ensure timely calling of assigned leads generated through digital marketing, referrals, walk-ins, and other sources.
- Monitor lead qualification and ensure proper categorization in the CRM system.
- Drive site visit bookings and coordinate with the sales team for customer appointments.
- Track and improve lead-to-site visit and site visit-to-booking conversion ratios.
- Ensure systematic follow-up with prospective customers.
Sales Support
- Coordinate with the sales team to ensure seamless customer handover.
- Assist in planning and executing sales campaigns and promotional activities.
- Support inventory updates, project launches, and marketing initiatives.
- Ensure accurate communication of project details, pricing, offers, and payment plans.
CRM & Reporting
- Maintain accurate records of customer interactions and lead status in CRM.
- Generate daily, weekly, and monthly performance reports.
- Monitor key metrics such as call volumes, lead conversion rates, and site visit schedules.
- Provide feedback to management on lead quality and customer trends.
Customer Relationship Management
- Ensure professional and courteous communication with all prospective customers.
- Address customer queries and concerns effectively.
- Maintain high standards of customer service and follow-up.
Qualifications
- Bachelor's Degree in Business Administration, Marketing, Commerce, or a related field.
- MBA or Sales-related certifications will be an added advantage.
Experience
- 3–6 years of experience in Telecalling, Inside Sales, or Lead Generation.
- Minimum 1–2 years of experience in a Team Leader or supervisory role.
- Prior experience in Real Estate sales is preferred.
Required Skills
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Sound knowledge of telecalling and sales processes.
- CRM management and reporting skills.
- Target-oriented and result-driven approach.
- Good negotiation and customer handling skills.
- Proficiency in MS Excel, CRM software, and reporting tools.
Key Performance Indicators (KPIs)
- Team call productivity and attendance.
- Number of qualified leads generated.
- Site visits scheduled and completed.
- Lead-to-site visit conversion ratio.
- Site visit-to-booking conversion ratio.
- Team achievement against monthly targets.
- CRM data accuracy and follow-up compliance.
- Customer satisfaction and response time.
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
