About the Role
We are looking for a highly energetic and people-first Community Manager to build, engage, and grow our customer community across our F&B and family entertainment brands. The ideal candidate should be passionate about customer experience, social engagement, events, and creating memorable guest interactions both online and offline.
This role requires someone who understands modern hospitality culture, family entertainment trends, and community-driven brand building.
Key Responsibilities
Community Engagement & Guest Experience
- Build and nurture strong relationships with customers, families, and regular guests.
- Drive customer engagement through events, activations, loyalty initiatives, and social interactions.
- Ensure a vibrant and welcoming atmosphere across all customer touchpoints.
- Act as the bridge between customers and internal teams to improve overall guest satisfaction.
Social Media & Online Community
- Manage day-to-day community interactions across Instagram, Facebook, Google Reviews, WhatsApp, and other platforms.
Events & Activations
- Plan and execute community-building activities such as:
- Kids events
- Weekend entertainment programs
- Open mic nights
- Festive celebrations
- Family engagement activities
- Collaborate with operations and entertainment teams to ensure smooth execution.
- Respond to customer queries, comments, DMs, and reviews in a timely and brand-aligned manner.
- Create engaging content ideas around food, entertainment, events, and family experiences.
- Coordinate with the marketing team for campaigns, influencer collaborations, and promotions.
Brand Building & Partnerships
- Identify opportunities for local collaborations, schools, parenting groups, and community partnerships.
- Support brand visibility initiatives and customer retention programs.
- Gather customer feedback and share insights for improving services and experiences.
Reporting & Insights
- Track engagement metrics, customer feedback, footfall trends, and campaign performance.
- Share regular reports and actionable insights with management.
Requirements
- 2–5 years of experience in Community Management, Hospitality, F&B, Entertainment, or Customer Engagement roles.
- Strong communication and interpersonal skills.
- Experience handling social media communities and customer interactions.
- Creative mindset with event coordination experience preferred.
- Comfortable working during weekends/events when required.
- Passion for hospitality, entertainment, and customer experience.
Pay: ₹45,000.00 - ₹80,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
