Client Overview:
Our client is a renowned café/restaurant that is dedicated to providing exceptional dining experiences through outstanding service, a warm atmosphere, and delicious food. They emphasize customer satisfaction and high service standards, ensuring that each guest leaves with a memorable experience.
Job Purpose:
The Steward is responsible for delivering an exceptional guest dining experience by providing attentive service and ensuring cleanliness and organization in the restaurant. Stewards play a key role in assisting the service team, maintaining cleanliness, and ensuring the smooth running of restaurant operations.
Key Responsibilities:
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Greet and welcome guests as they arrive and guide them to their tables.
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Assist in setting up tables, arranging utensils, and ensuring the dining area is neat and orderly.
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Serve food and beverages in a professional and courteous manner.
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Provide attentive service throughout the dining experience, ensuring guests' needs are met promptly.
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Clear tables after guests finish dining and maintain cleanliness of the restaurant.
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Coordinate with kitchen staff for timely serving of orders.
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Assist with stock management, refilling supplies, and supporting other staff when required.
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Follow all safety and hygiene protocols to ensure a clean and safe environment for guests and staff.
Preferred Qualifications:
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2+ years of experience as a Steward or in a similar role in the hospitality industry.
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Excellent communication and interpersonal skills.
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Ability to work in a fast-paced environment and handle multiple tasks efficiently.
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A customer service-oriented approach with a passion for hospitality.
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Knowledge of food service standards and basic table setup etiquette.
Skills & Competencies:
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Customer Service
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Teamwork
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Time Management
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Attention to Detail
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Positive Attitude
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Flexibility
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