Director - Partnerships

KAPTURE CX
Bengaluru, Karnataka

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Job details

Qualifications

Master's degree
Enterprise sales
AI
MBA

Full job description

At Kapture CX, we are looking for a Senior Manager – Partnerships in our Partnerships & Alliances team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank, and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, along with a global presence in the USA, UAE, Singapore, Philippines, and Indonesia.

What is this role all about?

This role puts you at the center of building and scaling Kapture’s partner ecosystem. You will own senior-level partner relationships, drive partner-led revenue, and shape a high-impact partnerships motion in an AI-first SaaS organization.

Sounds interesting?

Here’s a more detailed description of what you will do in this role:

You will be the first point of contact for all strategic partners, owning relationships end to end
You will build trust and credibility for Kapture’s product with senior stakeholders across consulting firms, BPMs, and technology partners
You will drive partner-led opportunities by engaging CXOs, Partners, and Directors, enabling a top-down selling approach
You will ensure a seamless partner experience through high responsiveness, quick turnarounds, and strong ownership
You will coordinate closely with internal teams (Sales, Product, Leadership) to convert partnerships into real business outcomes
We work five days a week from the office, as we believe in-person interactions fuel innovation and agility. Travel may be required as part of this role.

Location: Bangalore / Mumbai

What does success look like in this role?

Success means building trusted, long-term partner relationships that consistently generate pipeline, revenue, and enterprise impact for Kapture.

What would make you a good fit for this role?

Here are the basic requirements:

You bring 6–10 years of experience in consulting, enterprise sales, partnerships, or strategic roles
You come from a top-tier educational background, enabling faster ramp-up and senior stakeholder credibility ( MBA preferred)
You are comfortable operating with high ownership in ambiguous, fast-moving environments
You have stability in your career journey, with no frequent job switches

What are the most critical skills for this role?

You communicate sharply, read the room well, and adapt your approach based on context and stakeholders
You manage complex stakeholder hierarchies with ease while keeping business objectives front and center
You balance attention to detail with the ability to zoom out and think strategically
You handle ego, conflict, and pressure gracefully while driving outcomes

You will have an advantage if you:

You have a consulting background with strong client navigation and deal-closure experience
You have worked in enterprise sales roles within pedigree organizations
You have exposure to SaaS, AI, CX, or enterprise technology domains
You have prior experience working with or managing partner ecosystems

Why should you be interested?

Here’s what you will gain from this role:

A front-row seat to building a partner-led growth engine in an AI-first SaaS company
Direct exposure to senior partners, CXOs, and internal leadership stakeholders
High-visibility, high-impact ownership with real revenue responsibility
A steep learning curve with long-term leadership growth opportunities

Does this sound like you?

Click the Apply button to let us know!

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