Job Summary
The Hotel Manager is responsible for overseeing the daily operations of the hotel to ensure exceptional guest experiences, efficient operations, and profitability. The role includes managing staff, maintaining service quality, ensuring compliance with company policies, and achieving business objectives.
Key Responsibilities
- Manage the day-to-day operations of the hotel.
- Ensure excellent guest service and customer satisfaction.
- Supervise Front Office, Housekeeping, Food & Beverage, Maintenance, and Security departments.
- Recruit, train, schedule, and evaluate hotel staff.
- Monitor hotel occupancy, revenue, and operational costs.
- Prepare daily, weekly, and monthly operational reports.
- Handle guest complaints and resolve issues promptly and professionally.
- Ensure compliance with health, safety, hygiene, and legal regulations.
- Maintain hotel facilities and coordinate maintenance activities.
- Develop and implement operational policies and standard operating procedures (SOPs).
- Coordinate with the Sales & Marketing team to increase occupancy and revenue.
- Manage vendor relationships and monitor inventory and procurement.
- Ensure quality standards are consistently maintained across all departments.
Required Qualifications
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
- 3–8 years of experience in hotel operations or hospitality management.
- Previous supervisory or managerial experience preferred.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Customer service and guest relationship management.
- Problem-solving and decision-making abilities.
- Time management and organizational skills.
- Budgeting and cost control knowledge.
- Proficiency in MS Office and Hotel Property Management Systems (PMS).
- Ability to work under pressure and manage multiple tasks.
Working Conditions
- Flexible to work in rotational shifts.
- Availability to work on weekends and public holidays.
- Ability to handle emergency situations when required.
Key Performance Indicators (KPIs)
- Guest Satisfaction Score
- Occupancy Rate
- Revenue Growth
- Cost Control
- Employee Productivity
- Complaint Resolution Time
- Quality & Hygiene Audit Score
- Staff Retention Rate
Employment Type: Full-Time
Experience: 3–8 Years (Depending on Hotel Category)
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
