Scope:
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Partner with business, IT operations, and engineering teams to deliver scalable ServiceNow solutions focused on ITSM and Integrations.
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Provide hands-on developmet and technical leadership for enterprise ServiceNow implementations.
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Drive automation, process optimization, platform governance, and operational improvements.
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Support platform innovation while mentoring developers and collaborating with stakeholders.
Technical Environment:
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ServiceNow Modules: ITSM, Service Catalog, Knowledge Management, IntegrationHub
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Development: JavaScript, Glide scripting, Flow Designer, Business Rules, Client Scripts, UI Policies
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Integrations: REST, SOAP, LDAP, OAuth, SSO, JDBC, MID Server
Automation & Operations: Flow Designer, Scheduled Jobs, Notifications, Orchestration -
Platform Enhancements: Service Portal, Workspace, UI Builder
DevOps & Governance: ATF, CI/CD pipelines, Agile, Git, Jenkins, security best practices
What you’ll do:
Design & Architect
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Design scalable and maintainable ITSM and integration solutions on the ServiceNow platform.
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Translate business requirements and ITIL processes into technical designs and workflows.
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Define development standards, reusable components, and platform best practices.
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Lead technical discussions, architecture reviews, and solution design workshops.
Develop & Deliver
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Configure and develop ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
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Develop workflows, catalog items, client scripts, UI policies, business rules, Script Includes, and Flow Designer automations.
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Build and maintain integrations with enterprise applications using REST, SOAP, LDAP, JDBC, OAuth, SSO, and MID Server.
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Develop automation solutions using IntegrationHub, Flow Designer, and orchestration capabilities.
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Enhance user experience through Service Portal, Workspace, and UI Builder customizations.
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Provide technical leadership, mentoring, and code reviews for development teams.
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Ensure solutions are scalable, secure, maintainable, and aligned with platform standards.
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Support governance activities, compliance requirements, and release management processes.
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Collaborate with cross-functional teams to improve operational efficiency and service delivery.
Operate & Optimize
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Support platform upgrades, patches, and release activities with minimal business impact.
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Monitor platform health, troubleshoot issues, and optimize system performance.
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Ensure reliability and stability of integrations, workflows, and automation processes.
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Drive continuous improvement initiatives and platform optimization strategies.
What we are looking for:
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Bachelor’s degree in Computer Science, Information Technology, or related field.
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9–11 years of IT experience with strong hands-on ServiceNow development experience.
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Strong expertise in ITSM implementation, customization, and enterprise integrations.
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Deep proficiency in JavaScript, Glide scripting, Flow Designer, and IntegrationHub.
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Hands-on experience designing and supporting REST/SOAP APIs, LDAP, OAuth, SSO, JDBC, and MID Server integrations.
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Strong understanding of ITIL processes and ServiceNow best practices.
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Experience with Service Portal, Workspace, UI Builder, and automation solutions.
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Knowledge of Agile delivery, CI/CD pipelines, automated testing, and DevOps practices.
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Strong communication, stakeholder management, and technical leadership skills.
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ServiceNow certifications such as CSA and CIS-ITSM preferred.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
