Description
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
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Accelerate the drug development cycle
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Assess competition and bring the right drugs to market
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Make data driven commercial and financial decisions
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Match and recruit patients for clinical trials
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Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
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The Panel Coordinator is a self-motivated professional who facilitates a variety of business functions within a fast-paced and respectful professional environment.
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This position assists Norstella’s Panel Management team to build out a panel of respondents for market research activities.
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The Panel Coordinator works closely with the panel team and Market Research and Advisory Services teams, but also functions independently with little supervision for some activities.
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The position reports to the Manager, Market Research Panel.
Market Research Panel Recruitment (50%)
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Prospect and build a Market Research panel of managed care and/or integrated delivery network advisors via outbound calling, email communications, LinkedIn and other direct marketing methods
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Qualify all leads, assess them as appropriate, and drive leads through via the appropriate communication with potential advisor.
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Follow up appropriately to close the loop on new advisors and confirm continuing participation
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Consistently log and record each-and-every outreach made, in database, producing regular activity reports as requested
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Be cognizant of each marketing initiative, and work toward corporate objectives for building market research panels
Market Research Panel Management (50%)
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Recruit advisors from market research panel for syndicated and custom market research projects
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Recruit speakers for live and web-based events
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Correspond via phone and/or e-mail with advisors and clients as necessary to confirm or gather information
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Assist advisors with questions regarding participation in market research activities including questions around honoraria payments
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Process honoraria payments and bonuses for market research activities
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Assist the panel coordinators with any day-to-day administrative support, as required
Performance Expectations:
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Handle assigned tasks effectively, efficiently, confidentially, cheerfully, and on time
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Clearly and effectively communicate with others as directed by the panel team
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Work successfully with all members of Norstella staff
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Discharge all projects at a high level of internal and external customer satisfaction.
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Demonstrate initiative and sound judgment in seeking answers and overcoming obstacles
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Achieve a high level of satisfaction supporting the Panel Management team, completing all tasks effectively, efficiently, accurately, and on time
Other Qualities/Skills:
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A strong commitment to excellence and ethics
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A demonstrated desire for ongoing self-improvement
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Willingness to be held accountable for results
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Intermediate to advanced skill level in Outlook, Excel, Word, PowerPoint
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Bold, Passionate, Mission-First
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Integrity, Truth, Reality
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Kindness, Empathy, Grace
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Resilience, Mettle, Perseverance
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Humility, Gratitude, Learning
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Health Insurance
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Provident Fund
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Reimbursement of Certification Expenses
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Gratuity
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24x7 Health Desk
Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.
All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected].