Job Summary
The QMS Executive is responsible for implementing, maintaining, and continuously improving the Quality Management System (QMS) in accordance with ISO 9001 and other applicable standards. The role ensures compliance with quality procedures, documentation control, internal audits, corrective and preventive actions (CAPA), and continuous improvement initiatives across all departments.
Key Responsibilities
1. Quality Management System
- Maintain and update the organization's Quality Management System documentation.
- Ensure compliance with ISO 9001 requirements and company quality procedures.
- Prepare, review, and control Quality Manuals, SOPs, Work Instructions, Policies, and Formats.
- Monitor document revisions and maintain document control records.
2. Internal Audits
- Plan and conduct internal quality audits.
- Prepare audit schedules and audit reports.
- Identify non-conformities and ensure timely closure.
- Verify implementation and effectiveness of corrective actions.
3. CAPA Management
- Investigate quality issues and root causes.
- Initiate and monitor Corrective and Preventive Actions (CAPA).
- Track CAPA effectiveness and maintain related records.
4. Quality Documentation
- Maintain quality records as per ISO requirements.
- Ensure all departments follow approved documentation.
- Archive and retrieve quality documents as required.
5. Process Improvement
- Identify opportunities for process improvement.
- Support Lean Manufacturing, Kaizen, and Continuous Improvement initiatives.
- Monitor process performance and recommend improvements.
6. Customer & Supplier Quality
- Handle customer complaints related to quality.
- Coordinate investigations and corrective actions.
- Support supplier quality evaluations and audits.
7. Management Review
- Prepare data and reports for Management Review Meetings (MRM).
- Present quality KPIs and improvement status.
- Follow up on action items from management reviews.
8. Training
- Conduct QMS awareness and ISO training for employees.
- Maintain training records.
- Ensure employees understand applicable quality procedures.
9. Compliance
- Ensure adherence to statutory, regulatory, and customer quality requirements.
- Support external certification audits and customer audits.
- Coordinate with certification bodies during surveillance and recertification audits.
10. Reporting
- Prepare daily, weekly, and monthly quality reports.
- Maintain KPI dashboards including:
- Internal Audit Status
- CAPA Status
- Customer Complaints
- NCR Status
- Document Control
- Training Records
- Calibration Status
Required Skills
- Strong knowledge of ISO 9001:2015 Quality Management System.
- Knowledge of Internal Audit Process.
- Understanding of CAPA, NCR, Root Cause Analysis.
- Knowledge of 5 Why, Fishbone Diagram, PDCA.
- Good documentation and report writing skills.
- Strong analytical and problem-solving abilities.
- Excellent communication and coordination skills.
- Proficiency in MS Office (Excel, Word, PowerPoint).
Education
- B.E./B.Tech (Mechanical, Production, Industrial, or equivalent)
- OR Diploma in Mechanical Engineering with relevant experience
- Certification in ISO 9001 Internal Auditor (Preferred)
Experience
- QMS Engineer: 2–5 years of experience in Quality Management Systems within a manufacturing industry.
- Experience with ISO documentation, audits, and CAPA is preferred.
Key Performance Indicators (KPIs)
- Internal Audit completion as per schedule.
- Timely closure of CAPAs.
- Number of open NCRs.
- Document revision accuracy and timeliness.
- Customer complaint closure time.
- Audit non-conformity closure rate.
- QMS compliance score.
- Employee training completion.
- On-time Management Review Meeting documentation.
- Successful external audit outcomes.
Behavioral Competencies
- Attention to Detail
- Integrity and Confidentiality
- Ownership and Accountability
- Teamwork and Collaboration
- Time Management
- Continuous Learning
- Problem Solving
- Decision Making
- Effective Communication
Preferred Knowledge
- ISO 9001:2015
- 5S
- Kaizen
- Lean Manufacturing
- Six Sigma (Preferred)
- Root Cause Analysis (RCA)
- Risk-Based Thinking
- Process Mapping
- Statistical Process Control (SPC)
- Calibration Management
- Quality Tools (7 QC Tools)
Working Conditions
- Manufacturing plant and office environment.
- Coordination with Production, Design, Purchase, Stores, Sales, and Service departments.
- Participation in internal and external audits as required.
Pay: ₹280,000.00 - ₹500,000.00 per year
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
