We are Having opening positions for Voice blended process for IT sector.
For more information CALL HR : Riyazy: 8106063400.
Designation: Inbound executive
Role : Voice, Chat / Email process
Need language: Fluent in both Hindi & English
Location: Bangalore,White field
Shift timings: Rotational shifts.
Job role:
Responsibilities:
Handle inbound customer calls and manage service emails per defined SLAs Accurately authenticate customers and record interactions in CRM Resolve queries on accounts, cards, payments, digital banking;
Escalate as per SOP Meet AHT, First Contact Resolution, NPS, Accuracy and Compliance targets Follow schedule adherence and real-time instructions from RTA/WFM Tag and update case dispositions; maintain email templates and tone
guidelines Adhere to information security, data privacy and KYC guidelines Participate in training, nesting, and periodic re-certifications
Knowledge/Experience: Basic BFSI concepts: account types, card lifecycle, dispute/chargeback basics Customer verification/KYC steps; awareness of compliance dos & don'ts Standard call/email handling SOPs; complaint & escalation handling
Technical Skills: ACD/EPBX and softphone usage; ticketing/CRM systems MS Office (Outlook, Excel basics), email etiquette tools/templates Typing speed 35+ wpm; accuracy in data entry Competencies:
Clear communication (English/Hindi); vernacular
advantage Empathy, patience, problem solving Attention to detail and process discipline Resilience under volume spikes; teamwork
Pay: From ₹25,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Bengaluru, Karnataka (Bengaluru, Bengaluru Urban District): Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Inbound voice blended process : 1 year (Required)
Language:
Work Location: In person
