Workshop Operations Management
- Manage complete day-to-day workshop operations efficiently.
- Ensure timely servicing and delivery of vehicles.
- Monitor workshop productivity and service quality.
- Maintain smooth workflow inside the workshop.
- Ensure proper job card management and service process implementation.
- Monitor pending jobs and reduce vehicle turnaround time.
- Coordinate with spare parts department for parts availability.
Team Management
- Supervise technicians, service advisors, washing staff, and workshop employees.
- Allocate jobs according to technician skill level.
- Conduct regular staff meetings and performance reviews.
- Maintain discipline and teamwork inside the workshop.
- Train workshop staff regarding customer handling and service quality.
Customer Satisfaction
- Ensure proper customer interaction and complaint resolution.
- Handle escalated customer complaints professionally.
- Maintain high customer satisfaction standards.
- Ensure quality checks before vehicle delivery.
- Follow up on repeat complaints and service issues.
Performance & Targets
- Achieve workshop revenue and productivity targets.
- Monitor technician efficiency and workshop performance.
- Improve labour sales and service revenue.
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
