Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Position: Senior Business Analyst-Trade Finance
Experience: 4-7 years
Category: Application Support Business Analyst
Shift: General Shift /Rotation
Location: Bangalore
Position ID: J0626-0052
Employment Type: Full Time
Education Qualification: Bachelor’s degree in computer science or related field or higher with minimum 4 years of relevant experience.
Education Qualification: Bachelor’s degree in Finance/Science & relevant certifications (Business Analysis, ITIL, Trade Finance) are an added advantage.
We are looking for an experienced L2 Production Support professional with a strong background in Trade Finance systems to join our team. The ideal candidate will provide Level 2 support for production issues, act as a bridge between business users and IT teams, and ensure the smooth operation of business applications.
Your future duties and responsibilities
- Production Support (L2)
- Provide Level 2 support for production issues related to business applications.
- Analyze, troubleshoot, and resolve incidents escalated from Level 1 support within defined SLAs.
- Monitor application health and proactively identify potential issues.
- Incident & Problem Management
- Manage incidents, service requests, and problems using JIRA.
- Ensure accurate logging, tracking, prioritization, and closure of tickets.
- Coordinate with development, infrastructure, and vendor teams for issue resolution.
- Participate in major incident calls and post-incident reviews.
- Data Analysis & SQL
- Execute SQL queries to analyze data, validate transactions, and support issue investigation.
- Identify data discrepancies and work with technical teams to resolve them.
- Support reconciliation and reporting activities where required.
- Business Analysis & Stakeholder Management
- Act as a bridge between business users and IT teams.
- Communicate effectively with stakeholders on issue status, impact, and resolution timelines.
- Support UAT, regression testing, and production releases as needed.
- Trade Finance Domain Support
- Provide application support for Trade Finance systems covering areas such as:
Letters of Credit (LC)
Bank Guarantees (BG)
Documentary Collections
Trade Loans and related workflows
- Understand end-to-end trade lifecycle and payment flows.
- Support compliance with trade rules (e.g., UCP, ISBP – basic understanding preferred).
Required qualifications to be successful in this role
Must-Have Skills:
- Strong experience in Production Application Support (L2).
- Hands-on experience with JIRA for incident and ticket management.
- Good working knowledge of SQL (writing and executing queries).
- Solid Trade Finance domain knowledge.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Preferred Skills
- Experience working in banking or financial services environments.
- Knowledge of ITIL processes (Incident, Problem, Change Management).
- Exposure to core banking or trade finance platforms.
- Experience supporting mission-critical, high-availability systems.
- Key Competencies:
- Customer-focused mindset
- Ability to work under pressure in production environments
- Strong attention to detail
- Team collaboration and ownership mentality
- Proactive and solution-oriented approach
Good-to-Have Skills:
- Experience working in banking or financial services environments.
- Knowledge of ITIL processes (Incident, Problem, Change Management).
- Exposure to core banking or trade finance platforms.
- Experience supporting mission-critical, high-availability systems.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
