Key Responsibilities
- Oversee daily store operations including opening/closing, staff scheduling, and workflow management
- Recruit, train, supervise, and motivate store staff; conduct performance reviews
- Ensure exceptional customer service; resolve complaints professionally and promptly
- Maintain high standards of visual merchandising, store cleanliness, and food safety compliance
- Achieve sales targets and profitability goals through effective business strategies
- Prepare and manage store budgets, track revenue/expenses, and submit performance reports
- Implement marketing promotions and local community engagement initiatives
- Ensure compliance with health, safety, and hygiene regulations
- Drive Average Order Value (AOV) and improve sales through upselling and cross-selling
- Lead, motivate, and manage the complete store team
- Monitor attendance, punctuality, grooming, and performance
- Ensure high-quality customer service at all times.
- Handle customer complaints and resolve issues professionally.
- Monitor customer feedback, online reviews, and service-related concerns.
- Take necessary action to improve customer satisfaction and repeat business.
Pay: ₹40,000.00 - ₹45,000.00 per month
Work Location: In person
