Key Responsibilities
- Handle inbound and outbound customer calls, emails, chats, and support tickets professionally.
- Resolve customer queries, complaints, and service requests within the defined turnaround time (TAT).
- Register, track, and follow up on customer complaints until resolution.
- Coordinate with technical, billing, sales, and field support teams to ensure timely issue resolution.
- Provide accurate information regarding products, services, plans, billing, and company policies.
- Maintain detailed records of customer interactions in the CRM system.
- Ensure first-call resolution wherever possible to enhance customer satisfaction.
- Escalate unresolved or critical issues to the concerned departments as per the escalation matrix.
- Conduct customer follow-ups to ensure issues have been resolved satisfactorily.
- Educate customers about value-added services, upgrades, renewals, and company offerings.
- Meet individual and team KPIs such as CSAT, FCR, Average Handling Time (AHT), Response Time, and Resolution Time.
- Gather customer feedback and share insights for continuous service improvement.
- Maintain professionalism, empathy, and courtesy while interacting with customers.
Interested candidate's can share their resume/CV's on [email protected]/
8253071086
Pay: ₹11,000.00 - ₹12,000.00 per month
Benefits:
- Commuter assistance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
