Job Summary:
We are looking for a friendly, organized, and customer-focused Telecaller cum Receptionist to manage front desk operations while handling inbound and outbound calls. The ideal candidate should have excellent communication skills, a professional attitude, and the ability to create a positive first impression for visitors and prospective clients.
Key Responsibilities
- Handle inbound and outbound calls professionally.
- Respond to customer inquiries and provide accurate information about services.
- Follow up with prospective clients and maintain regular communication.
- Schedule appointments and coordinate meetings.
- Welcome and assist visitors at the reception.
- Maintain visitor records and ensure smooth front desk operations.
- Direct calls and visitors to the appropriate department.
- Maintain customer and inquiry databases.
- Coordinate with the admissions, counseling, and administrative teams.
- Handle basic email correspondence and WhatsApp inquiries.
- Keep the reception area clean, organized, and presentable.
- Perform general administrative and clerical tasks as assigned.
Requirements
- Bachelor's degree in any discipline.
- Experience: 1–3 years in telecalling, customer service, reception, or a similar role.
- Excellent verbal and written communication skills.
- Good interpersonal and customer handling skills.
- Basic knowledge of MS Office (Word, Excel, Outlook).
- Ability to multitask and work in a fast-paced environment.
- Professional appearance and positive attitude.
Preferred Skills
- Strong persuasion and follow-up skills.
- Good organizational and time management abilities.
- Ability to handle multiple phone lines efficiently.
- Basic knowledge of CRM software is an advantage.
- Fluency in English and Malayalam; knowledge of Hindi is an added advantage.
Salary
- As per company standards and experience.
Job Type
Work Location
Pay: From ₹15,000.00 per month
Work Location: In person
