Job Title: Banquet Captain
Department: Operations / Banquets / Service
Reports To: Banquet Manager / Operations Manager
Location: Bangalore
Employment Type: Full-Time
Job Summary
The Banquet Captain is responsible for supervising on-site banquet and catering service operations to ensure smooth event execution, high service standards, and client satisfaction. The role involves coordinating service staff, managing event setups, ensuring adherence to service timelines, and acting as the key point of contact between clients, operations teams, and service personnel during events.
Key ResponsibilitiesEvent Setup & Execution
- Supervise setup of banquet areas as per event layout, BEOs, and client specifications.
- Ensure correct placement of tables, chairs, linens, buffet counters, live stations, and service equipment.
- Coordinate with kitchen and logistics teams to ensure timely food delivery and replenishment.
- Monitor service flow during events to ensure smooth and efficient guest service.
Service Supervision
- Lead and supervise stewards, servers, and temporary banquet staff.
- Conduct pre-event briefings covering menu details, service sequence, guest expectations, and hygiene standards.
- Ensure proper grooming, uniform standards, and professional conduct of service staff.
- Allocate service stations and manage staff rotations during events.
Guest & Client Interaction
- Act as the primary on-ground contact for clients and guests during events.
- Address guest requests, complaints, or special requirements promptly and professionally.
- Escalate critical issues to the Banquet Manager or Operations Manager when required.
- Ensure VIP guests receive special attention and service.
Quality, Hygiene & Safety
- Ensure compliance with food safety, hygiene, and sanitation standards during service.
- Monitor cleanliness of service areas, buffet counters, and guest spaces.
- Ensure safe handling of food, beverages, and service equipment.
- Enforce health and safety protocols at event sites.
Coordination & Communication
- Coordinate with Banquet Manager, kitchen team, logistics, and sales team for smooth execution.
- Ensure accurate implementation of Banquet Event Orders (BEOs).
- Communicate real-time updates and challenges to supervisors.
- Support post-event wrap-up and breakdown activities.
Inventory & Equipment Control
- Ensure proper handling and accountability of service equipment, crockery, cutlery, and linens.
- Conduct post-event checks to minimize loss or damage.
- Report shortages, damages, or maintenance needs.
Key Performance Indicators (KPIs)
- Event service quality and execution accuracy
- Client satisfaction and feedback
- Adherence to event timelines
- Staff productivity and discipline
- Equipment loss and breakage control
Qualifications & Experience
- Diploma or Degree in Hotel Management / Hospitality or related field
- 3–6 years of experience in banquet or catering service operations
- Prior experience in catering companies, hotels, or event-based hospitality preferred
Skills & Competencies
- Strong leadership and team supervision skills
- Excellent communication and interpersonal abilities
- Good understanding of banquet service styles and catering operations
- Ability to manage high-pressure, fast-paced event environments
- Strong problem-solving and guest-handling skills
Job Type: Full-time
Pay: ₹20,000.00 - ₹26,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
