About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
We are hiring !!
Date & Time:
07th June 2026 | 10:00 AM to 3 :00 PM
Venue:
001, C Wing, Marathon Innova Corporate Centre,
Off Ganpat Rao Kadam Marg, Lower Parel (W),
Mumbai – 400013
Job Location : Lower parel / Currey Road
Pre Register : https://forms.gle/iuCq9SxN8qAXsSJ36
Travel Consultant / Sr. Travel Consultant
Key Responsibilities:
-
Handle international flight amendments including date change, reissuance, rerouting, cancellation, refund, and name correction as per airline policies.
-
Interpret and apply fare rules accurately for revalidation and reissue cases.
-
Coordinate with airlines for waiver approvals, schedule changes, and involuntary cases.
-
Manage ADM prevention by ensuring correct pricing and compliance with airline policies.
-
Provide prompt support to B2B agents via calls, emails, and CRM tools.
-
Handle queue management and prioritize urgent cases.
-
Support escalations and complex amendment scenarios efficiently.
-
Manage LCC (Low-Cost Carrier) bookings, amendments, cancellations, and refunds as per airline-specific processes.
-
Handle NDC (New Distribution Capability) bookings,
Required Skills:
-
Strong international ticketing & amendment knowledge.
-
Hands-on experience in Amadeus / Galileo / Sabre.
-
Knowledge of LCC portals & NDC booking.
-
Good understanding of fare construction & penalties.
