Job Title: Branch Head - Hair and Skin Clinic
Location: Panvel, Mumbai
Job Summary:
The Branch Head at a Hair and Skin Clinic is responsible for overseeing the overall operations, performance, and strategic direction of the clinic. This role involves managing staff, ensuring high standards of dermatological and trichological care, achieving financial targets, and maintaining exceptional patient satisfaction. The Branch Head will lead the clinic team to meet operational goals and deliver outstanding patient experiences.
Key Responsibilities:
1. Operational Management:
o Oversee daily operations of the clinic to ensure smooth and efficient functioning.
o Implement and monitor operational policies, procedures, and standards.
o Ensure compliance with healthcare regulations and industry standards.
o Manage the scheduling and rostering of staff to ensure optimal coverage and efficiency.
2. Patient Care Excellence:
o Ensure high levels of patient satisfaction by delivering excellent customer service.
o Address patient inquiries, feedback, and complaints in a professional and timely manner.
o Develop and implement strategies to improve patient experience and retention.
3. Financial Management:
o Manage the clinic's budget and financial performance.
o Monitor revenue, expenses, and profitability, and take corrective actions as needed.
o Prepare and present financial reports to senior management.
4. Staff Management:
o Recruit, train, and manage clinic staff, including healthcare professionals and administrative personnel.
o Conduct regular performance reviews and provide ongoing training and development opportunities.
o Foster a positive and collaborative work environment.
5. Marketing and Business Development:
o Develop and implement marketing strategies to attract new patients and retain existing ones.
o Build and maintain relationships with local healthcare providers and community organizations.
o Monitor market trends and competitor activities to identify business opportunities.
6. Quality Control and Compliance:
o Ensure that the clinic meets high standards of care and service delivery.
o Monitor and evaluate clinical outcomes and patient satisfaction.
o Implement quality improvement initiatives and best practices.
7. Inventory and Equipment Management:
o Oversee the procurement and management of medical and office supplies.
o Ensure that all equipment is properly maintained and in good working order.
Qualifications:
· Bachelor’s degree in Healthcare Management, Business Administration, or a related field. A Master’s degree is preferred.
· Minimum of 5 years of experience in healthcare management, preferably in a clinic or similar setting.
· Strong leadership and management skills.
· Excellent communication and interpersonal skills.
· Strong financial acumen and experience with budgeting and financial management.
· Knowledge of healthcare regulations and standards.
· Proficiency in using clinic management software and Microsoft Office Suite.
Skills:
· Leadership and team management
· Customer service orientation
· Financial management and budgeting
· Marketing and business development
· Problem-solving and decision-making
· Excellent communication and interpersonal skills
· Attention to detail and organizational skills
Additional Requirements:
· Adherence to the highest standards of medical ethics and professionalism.
· Flexibility to work extended hours, including evenings and weekends if necessary.
· Ability to handle a diverse patient population and manage a busy clinic schedule.
This job description provides a comprehensive overview of the responsibilities and qualifications required for a Branch Head at a Hair and Skin Clinic. Adjustments can be made based on the specific needs and goals of the clinic.
Pay: ₹50,000.00 - ₹70,000.00 per month
Benefits:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
Work Location: In person
