“Customer Relationship Manager” CRM-Service for Automobile Car Dealership
Tatibandh, Raipur (C.G.)
We have an urgent requirement of CRO (Service Department) for Automobile Dealership at Tatibandh, Raipur (C.G.). Candidate must have good communication and interpersonal skill with 3+ Years of working experience in the similar position.
Preferred candidate from Automobile industry.
Experience:
- 3+ years in the same/relevant position (CRM) or
- 5+ years’ experience as a CRE/CRO (Customer Relationship).
Desired Skills:
- Should have excellent verbal and written communication skill.
- Needs to have excellent analytical ability.
- Good knowledge and understanding of CRM.
- Flexibility and adaptability.
- Organizational skills and the ability to multitask.
- High levels of integrity and discretion in handling confidential information and dealing with people.
- Time management and organizational skills.
- Able to work in a fast paced and highly ambiguous environment and ability to handle pressure.
- Should develop good team spirit, work ethics and interpersonal relationships.
- Be proactive in nature with a high level of enthusiasm to learn and innovate.
Minimum Qualifications:
- Graduate/Postgraduate in any discipline.
- Should have very good academic record and education.
- Efficient use of MS Office, Email, WhatsApp, out-look and other social media platform (IT Skill)
Full Job Description:
- Resolving customer complaints quickly and efficiently.
- Taking appropriate action to close complaints until customer satisfaction is confirmed.
- To ensure that post service follow up is carried out as per the proposed timelines.
- Ensuring that customer's voice is recorded and entered into the system correctly.
- To follow new procedures defined from time to time.
- Monitoring relationships with customers managed by your team.
- Building and maintaining profitable relationships with key customers.
- To carry out root cause analysis of complaints lodged with the help of other functions.
- Conducting business reviews using CRM programs.
- Responding accurately to customer queries/issues over email.
- Building customer loyalty/retention and growing customer base.
- To analyse all operational functions and take measures to increase operational efficiency.
- Ensuring that correct contact details of the customer are maintained in the system.
Contact: WhatsApp 9826754400
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
