About Us
Hembro Infotech is a leading software company providing School ERP, HRMS, Library Management, and other digital solutions to educational institutions across India. We are looking for a dedicated and enthusiastic Office Assistant (Technical Support) to join our growing team.
Job Responsibilities
- Provide first-level technical support to customers via phone, WhatsApp, email, and remote support.
- Understand customer issues and create support tickets.
- Troubleshoot software-related issues and provide timely solutions.
- Escalate technical issues to the Development Team when required.
- Create and assign development tasks based on customer requirements.
- Maintain and regularly update the Development Team's To-Do List.
- Follow up with developers to ensure tasks are completed on time.
- Keep customers informed about the status of their requests.
- Maintain daily support records and prepare support reports.
- Assist with general office and administrative tasks.
Required Skills
- Good communication and customer service skills with fluent in English.
- Basic knowledge of MS-Office, Excel, Powerpoint and Internet.
- Ability to learn new software quickly.
- Good organizational and documentation skills.
- Ability to work independently and as part of a team.
Qualification
- Diploma or Bachelor's Degree in Computer Science, Information Technology, or any related field.
- Freshers with good technical knowledge are welcome to apply.
- Experience in technical support or customer service will be an added advantage.
Join Hembro Infotech and help us deliver exceptional technical support and innovative software solutions to schools across India.
Pay: ₹11,000.00 - ₹15,000.00 per month
Ability to commute/relocate:
- Agartala, Tripura (Agartala): Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
