Role description
Role Overview
We are looking for an experienced Workplace DEX Architect to lead and grow our Digital Employee Experience (DEX) and AI-driven workplace transformation practice.
This role combines strategy, solution architecture, pre-sales leadership, and practice development. You will design scalable DEX and AI-powered workplace solutions, drive go-to-market initiatives, and guide large enterprise transformation programs.
Key Responsibilities
Define the vision and roadmap for Digital Experience, Workplace Analytics, AIOps, and AI-driven automation.
Build reusable frameworks, accelerators, and standardized delivery models.
Expand capabilities across DEX, predictive analytics, self-healing, and Conversational AI.
Continuously evaluate emerging technologies to evolve the service portfolio.
Design scalable DEX and AI-enabled workplace solutions.
Recommend and integrate leading platforms such as Nexthink, Lakeside, Aternity, ControlUp, Intune, Microsoft Copilot, and ServiceNow.
Architect proactive experience monitoring, predictive insights, and automation-first operations.
Ensure enterprise-grade security, compliance, and observability.
Develop modular offerings such as:
Experience Baselines
Proactive Experience Operations
Intelligent Service Desk
Automation & Self-Healing
Conversational AI for Workplace
Lead technical discussions during workshops, RFPs, demos, and PoCs.
Translate business challenges into AI-driven DEX solutions.
Support sales teams with solution strategy and deal shaping.
Present outcome-based value propositions aligned to business metrics and XLAs.
Build and manage strategic alliances with DEX and AI partners.
Lead go-to-market initiatives for Workplace DEX and AI-powered operations.
Enable co-selling, certifications, and partner alignment.
Upskill delivery teams on DEX engineering, automation, and AI workflows.
Establish governance and quality standards for large-scale delivery.
Represent the practice at industry events and executive briefings.
Publish insights, maturity models, and transformation case studies.
Position the organization as a leader in AI-driven Digital Workplace transformation.
Experience & Qualifications
12–15+ years in Digital Workplace transformation.
5+ years focused on DEX, workplace analytics, or AIOps.
Strong expertise in platforms such as Nexthink, Lakeside SysTrack, Aternity, Intune, SCCM, Azure AD, and ServiceNow.
Experience with AI-powered automation, LLM-based copilots, and predictive analytics.
Familiarity with Microsoft Copilot and ServiceNow Virtual Agent.
Proven success building solution portfolios and scaling practices.
Experience leading global, cross-functional teams.
Key Skills
Digital Experience Monitoring (DEX)
Workplace & Endpoint Analytics
AI-Powered Automation & Self-Healing
Conversational AI
Endpoint Management (Intune/SCCM)
AIOps & Proactive IT Operations
XLA-based Experience Models
Pre-Sales & Enterprise Solutioning
Preferred Certifications
DEX platform certifications (e.g., Nexthink)
Microsoft Modern Desktop / Enterprise / Copilot certifications
ITIL 4
ServiceNow (Operations, Virtual Agent, Integrations)
Cloud certifications in Azure/AWS/GCP (AI/Automation focus)
Skills
AI-Powered Automation, Workplace Analytics, Endpoint Analytics, Digital Experience Monitoring,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
