Job Description – Chief Executive Officer (CEO)
Industry: Hospitality (Restaurant & Resort)
Job Title: Chief Executive Officer (CEO)
Reporting To: Board of Directors / Promoters
Job Location: Dehradun
Employment Type: Full-Time
Job Summary
The Chief Executive Officer (CEO) is responsible for providing strategic leadership and overall management of the restaurant and resort business. The CEO will oversee business operations, financial performance, expansion plans, guest experience, brand development, and organizational growth while ensuring profitability and sustainable business success.
Key Responsibilities
1. Strategic Leadership
- Develop and implement the company's long-term vision and business strategy.
- Identify growth opportunities, new markets, and expansion plans.
- Build a strong hospitality brand with exceptional guest experiences.
- Lead business transformation and innovation initiatives.
2. Business Operations
- Oversee all restaurant and resort operations.
- Ensure efficient functioning of all departments including:
- Food & Beverage
- Rooms Division
- Kitchen Operations
- Housekeeping
- Front Office
- Engineering & Maintenance
- HR & Administration
- Finance
- Sales & Marketing
- Monitor operational efficiency and service quality.
3. Financial Management
- Prepare annual business plans and budgets.
- Drive revenue growth and profitability.
- Monitor financial performance, cash flow, and cost control.
- Review P&L statements and key financial metrics.
- Optimize operational expenses without compromising quality.
4. Revenue & Business Development
- Develop strategies to increase occupancy and restaurant sales.
- Build corporate partnerships and strategic alliances.
- Explore franchise, catering, banqueting, and event business opportunities.
- Lead expansion through new outlets or resort properties.
5. Guest Experience
- Ensure exceptional customer service standards.
- Monitor guest feedback and implement continuous improvements.
- Enhance guest satisfaction, loyalty, and brand reputation.
- Develop premium hospitality experiences.
6. Leadership & People Management
- Build and lead a high-performing leadership team.
- Mentor department heads and senior management.
- Promote a culture of accountability, teamwork, and excellence.
- Oversee talent acquisition, retention, and succession planning.
7. Sales & Marketing
- Approve branding and marketing strategies.
- Drive digital marketing, promotions, and customer engagement.
- Review sales performance and marketing ROI.
- Strengthen market positioning and brand visibility.
8. Compliance & Risk Management
- Ensure compliance with hospitality laws, labor regulations, food safety, and licensing requirements.
- Manage operational risks and business continuity.
- Maintain health, hygiene, and safety standards.
9. Performance Monitoring
- Establish KPIs across departments.
- Conduct regular business reviews with leadership teams.
- Monitor operational and financial performance.
- Drive continuous improvement initiatives.
Required Qualifications
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- MBA or Master's degree is preferred.
Experience
- 15–20+ years of experience in the hospitality industry.
- Minimum 8–10 years in senior leadership roles.
- Proven experience managing restaurants, resorts, hotels, or multi-unit hospitality businesses.
- Demonstrated success in business expansion and profitability.
Key Skills
- Strategic Planning
- Business Development
- Financial Management
- Hospitality Operations
- Leadership & Team Building
- Revenue Management
- Brand Development
- Sales & Marketing
- Budgeting & Cost Control
- Negotiation & Vendor Management
- Decision Making
- Crisis Management
- Guest Relationship Management
- Analytical & Problem-Solving Skills
- Excellent Communication & Presentation Skills
Key Performance Indicators (KPIs)
- Revenue Growth
- EBITDA & Net Profit
- Restaurant Sales Growth
- Resort Occupancy Rate
- Average Daily Rate (ADR)
- RevPAR (Revenue per Available Room)
- Guest Satisfaction Score
- Customer Retention Rate
- Food Cost Percentage
- Labor Cost Percentage
- Employee Retention Rate
- Brand Reputation & Online Ratings
- Expansion Milestones Achieved
Preferred Attributes
- Visionary leader with entrepreneurial mindset.
- Strong business acumen and commercial awareness.
- Customer-centric approach.
- High ethical standards and integrity.
- Ability to lead large, multi-functional teams.
- Results-oriented with a focus on operational excellence and innovation.
Feel Free to share your Cv at [email protected]
Pay: ₹60,000.00 - ₹80,000.00 per month
Work Location: In person
