Job Description – Senior Executive, Registrar's Office
Fees & Accounts
Reporting To: Registrar / Deputy Registrar
Key Responsibilities
- Manage and coordinate student fee-related activities in coordination with the Finance & Accounts Department.
- Make regular outbound calls to students and parents regarding pending fees, payment schedules, due dates, and outstanding balances.
- Follow up with parents/students for timely payment of tuition fees, hostel fees, transport fees, examination fees, and other university dues.
- Maintain and update records of fee collections, outstanding dues, payment commitments, and follow-ups.
- Coordinate with Accounts, Admissions, Academics, and other departments to resolve fee-related discrepancies and student queries.
- Prepare daily/weekly fee collection and outstanding-fee reports for submission to the Registrar/competent authority.
- Monitor students with overdue payments and ensure timely escalation of long-pending cases.
- Communicate university fee policies, payment procedures, deadlines, and applicable penalties to students/parents.
- Assist in reconciliation of student fee records with the Finance & Accounts Department.
- Handle parent/student queries related to fee payments, receipts, refunds, scholarships, concessions, and account statements.
- Maintain proper documentation and confidentiality of all financial and student information.
- Perform other fee, accounts, and administrative responsibilities assigned by the Registrar/competent authority.
Essential Skills
- Excellent telephone communication and parent-handling skills.
- Strong follow-up and persuasion skills for fee collection.
- Good numerical and record-maintenance skills.
- Proficiency in MS Excel and university ERP/fee management systems.
- Ability to handle sensitive financial conversations professionally.
- Prior experience in educational institutions, fee collection, student accounts, or finance administration will be preferred.
Primary Objective: To ensure timely collection and accurate monitoring of student fees through systematic coordination with students, parents, Accounts & Finance, and the Registrar's Office.
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
