Company Description
Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
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Lead, mentor, and manage the Event Sales and Services teams, including recruitment, onboarding, performance management, and professional development
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Build a motivated, cohesive, and service‑focused team through coaching and ongoing training
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Develop and implement strategies to achieve or exceed catering revenue goals through effective forecasting, budgeting, and yield management
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Maximize profitability through strategic evaluation of business opportunities, optimal function space utilization, and careful management of catering mix and room rental revenue.
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Collaborate with the Director of Sales & Marketing on annual business planning, budgeting, performance metrics, and targeted marketing initiatives
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Identify market trends, competitive insights, and client feedback to adjust sales approaches and maintain a strong competitive position
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Build and maintain strong client relationships from inquiry through post‑event follow‑up, ensuring personalized luxury service and encouraging repeat and referral business
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Conduct site inspections, client meetings, and sales presentations as needed
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Ensure the timely creation and accurate distribution of event orders, conference agendas, contracts, and detailed event resumes
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Ensure function rooms and event spaces are maintained to luxury standards and prepared for all meetings and events
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Partner closely with Culinary and Operations to design customized menus and elevated event solutions
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Develop, implement, and uphold departmental SOPs, ensuring seamless communication between sales and operations teams
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Participate in key hotel meetings and represent the Events & Catering department within the hotel and local community
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Collaborate with Marketing on targeted promotions, campaigns, and brand‑building initiatives for catering and group business
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Prepare and manage departmental budgets, forecasts, and reporting
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Support broader hotel initiatives and assist in overall management responsibilities
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Ensure compliance with hotel standards, policies, and procedures
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Other duties as assigned
