About Digit Insurance:
Digit Insurance is one of India's leading digital-first insurers, built on the belief that technology can simplify insurance and create better experiences for customers, partners, and employees. Digit serves a diverse distribution ecosystem comprising agents, brokers, motor dealers, banking partners, institutional partners, web aggregators, and emerging digital channels. Supporting this ecosystem requires strong collaboration between partners and Digit's sales teams. This role is responsible for building digital platforms, AI-powered tools, and insights that strengthen partner engagement, improve sales productivity, and drive business growth at scale.
Vision for the Role:
Build the next-gen industry-leading AI-powered operating system for Digit's distribution ecosystem. The goal is to create digital platforms that help sales teams and distribution partners make better decisions, engage more effectively, and improve business outcomes through technology, data, and AI. Success will be measured not by features launched, but by improvements in productivity, engagement, adoption, partner effectiveness, cross-sell, and business performance.
Role Purpose:
Lead Digit's distribution technology, AI, and partner engagement ecosystem, including partner relationship management platforms, partner-facing applications, cross-sell engines, productivity solutions, and future digital initiatives. This role goes far beyond traditional product management and serves as the bridge between leadership strategy and field execution. Success requires the ability to navigate ambiguity, influence senior stakeholders, manage competing priorities, make difficult trade-offs, and drive alignment across teams with differing objectives.
Key Responsibilities:
Business Strategy, Intelligence & Problem Solving
- Partner with the Founder, CEO, Strategy Team, and Business Leadership to understand evolving business priorities.
- Translate strategic goals into platform capabilities, AI solutions, workflows, productivity frameworks, and behavioural interventions.
- Gather insights from sales teams, partners, platform analytics, HR systems, MIS reports, and operational data.
- Convert complex data into actionable intelligence and business recommendations.
- Balance leadership priorities with real-world user needs to ensure solutions create measurable value.
AI, Data & Decision Systems
- Define the vision for AI-powered experiences across sales productivity, partner engagement, and business intelligence.
- Build recommendation engines, task engines, insight-generation capabilities, and next-best-action frameworks.
- Partner with AI, Data Science, and Analytics teams to define training data, prompts, evaluation criteria, business rules, and feedback loops.
- Leverage LLMs and AI technologies to surface insights, automate decision support, and personalize user experiences.
Product, Technology & Platform Leadership
- Define platform strategy, priorities, and roadmaps across Digit's distribution ecosystem.
- Convert business requirements into BRDs, workflows, user stories, and acceptance criteria.
- Partner with Engineering, Architecture, Design, and Project Management teams on solutioning, prioritization, and delivery.
- Own end-to-end execution from ideation through development, testing, launch, adoption, and optimization.
Adoption, Communication & Change Management
- Partner with Learning & Development teams to ensure successful rollout of new capabilities.
- Design communication strategies, adoption campaigns, engagement initiatives, and training programs.
- Drive behavioural change and sustained adoption across channels and geographies.
Platform Reliability & Operational Excellence
- Act as the primary business owner for critical platform issues impacting field teams.
- Lead incident management, escalations, war-room discussions, and service recovery efforts.
- Ensure reliability of workflows related to productivity tracking, attendance, reimbursements, reporting, and partner engagement.
Stakeholder & Team Leadership
- Serve as a trusted advisor to Leadership on distribution productivity, digital transformation, and AI-led opportunities.
- Manage competing expectations from leadership, field teams, partners, and technology teams while maintaining alignment on business outcomes.
- Influence decisions without relying on formal authority and build alignment across diverse stakeholders.
- Lead Product Managers, Business Analysts, UX/UI Designers, and Communication & Engagement specialists.
What Success Looks Like
- Establish Digit's distribution platforms as the primary operating system for partner engagement and sales productivity.
- Build AI-driven recommendation and insight engines that influence behaviour and business outcomes at scale.
- Improve partner productivity, engagement, adoption, and cross-sell effectiveness.
- Build a high-performing team capable of continuously translating business priorities into impactful digital solutions.
Ideal Candidate Profile
- 10+ years of experience across Product Management, Business Transformation, Distribution, Sales Technology, AI-led Products, Analytics, or Digital Platforms.
- Strong understanding of large-scale sales and distribution ecosystems.
- Experience building data-driven products, analytics platforms, recommendation systems, or AI-powered business solutions.
- Exceptional stakeholder management, communication, judgement, and leadership skills.
- High degree of resilience, ownership, personal accountability, and the confidence to challenge conventional thinking when required.
