ABOUT US:
MO DESIGNS PVT. LTD., established in 2003 and based in Sector 56, Gurgaon, is a premium home furnishing, décor, and interior design company. We specialize in custom-made furniture, elegant soft furnishings, and complete interior solutions that blend timeless style with modern comfort. With a focus on quality craftsmanship and personalized service, MO Designs transforms everyday spaces into stylish, functional homes tailored to individual tastes.
JOB SUMMARY:
We are looking for a friendly and organized person to join our team as a CRM Manager at MO Designs (https://modesigns.in/). In this role, you will help us build and maintain strong relationships with our customers. You’ll talk to clients, understand their needs, and make sure they have a smooth and happy experience with us. You will also help manage customer data and work with our sales and marketing teams to improve communication and service.
Prefrred Candidate - Women Married
KEY RESPONSI BI LI TI ES:
- Make sure all the leads of clients aft er placing orders are met.
- Ensure your existing clients are satisfied through after-sales service. Always ask your them for true feedback.
- Servicing the client after receiving the order till the time of collection of payment/Installation/ Job Satisfaction car d/Five referrals.
- Resolve the queries and questions of all the clients.
- Give or support the partici pants/clients about company products or ser vices.
- Acting as a single point of contact for complaints and escalating issues to the concerns.
- Keep the CRM system updated with correct customer details. Organize customers into groups based on their interests. Improve the CRM process so the sales team works more smoothly.
- Keep track of leads and follow up with the month time. Hel p tur n leads into customers by staying in touch and sharing helpful information.
- listen to customer feedback and find ways to make them happier.
- Create simple reports to show how we are doing withleads and customer contacts. Share ideas based on data to help improve our sales and ser vice.
- Helpthe customer support team solve client problems quickly.
KEY REQUI REMENTS:
- Minimum 5-10 year of experience in CRM , sales, customer support, and client communication (including customer calls).
- Familiar with CRM tool s/ portals and experienced in managing customer data.
- Ability of rigorous follow up.
- Ability to communicate confidently- both through speaking and writing- with colleagues and cli ents.
- Pro-active, Well - groomed and presentable personality.
- Polite, disposition, patient, and composed in nature.
Job Type: Full-time
Pay: From ₹50,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- what's your current salary ?
- How many years of experience in CRM Manager ?
Work Location: In person
