Sales & Key Account Manager
Position: Sales & Key Account Manager
Department: Sales & Business Development
Location: Bengaluru (Travel Required)
Employment Type: Full-Time
Reporting To: Director
About the Role
We are looking for a dynamic and results-oriented Sales & Key Account Manager to drive business growth by acquiring new customers while maintaining and expanding relationships with existing key accounts. The ideal candidate should possess excellent sales, negotiation, and client relationship management skills, with the ability to understand customer requirements and deliver suitable technology solutions.
Key Responsibilities
Sales & Business Development
- Identify and generate new business opportunities through market research, networking, referrals, and cold calling.
- Develop and execute sales strategies to achieve monthly, quarterly, and annual revenue targets.
- Conduct client meetings, presentations, product demonstrations, and negotiations.
- Prepare proposals, quotations, commercial offers, and respond to RFPs/RFQs.
- Build and maintain a healthy sales pipeline using CRM tools.
- Coordinate with technical and delivery teams to prepare customized solutions for clients.
- Negotiate contracts and successfully close business deals.
Key Account Management
- Serve as the primary point of contact for assigned key customers.
- Build strong, long-term relationships with enterprise customers.
- Ensure customer satisfaction through regular engagement and proactive support.
- Identify opportunities for upselling and cross-selling existing services.
- Coordinate with internal departments to ensure timely project execution and issue resolution.
- Conduct regular business reviews with customers.
- Monitor customer feedback and implement improvement initiatives.
Sales Operations & Reporting
- Maintain accurate sales forecasts and pipeline reports.
- Prepare weekly and monthly sales reports for management.
- Track market trends, competitor activities, and customer requirements.
- Ensure timely collection of payments in coordination with the finance team.
- Maintain complete documentation related to customer contracts and sales activities.
Required Qualifications
- Bachelor’s degree in business administration, Marketing, Engineering, or any related discipline.
- MBA in Sales/Marketing is an added advantage.
Experience
- 2–4 years of experience in B2B Sales and Key Account Management.
- Experience in Any Industry. Highly preferred from Telecom Background.
- Proven track record of consistently achieving sales targets.
Required Skills
- Excellent communication and presentation skills.
- Strong negotiation and closing abilities.
- Relationship management and customer engagement.
- Strategic thinking and business planning.
- CRM tools (Zoho CRM, Salesforce, HubSpot, or equivalent).
- Microsoft Excel, PowerPoint, and Word.
- Proposal preparation and commercial negotiations.
- Ability to manage multiple accounts simultaneously.
- Strong analytical and problem-solving skills.
Preferred Languages
- English (Mandatory)
- Hindi (Mandatory)
- Kannada (Preferred)
- Malayalam, Tamil, or Telugu will be an added advantage.
Key Competencies
- Customer-Centric Approach
- Business Development
- Sales Negotiation
- Revenue Generation
- Relationship Management
- Leadership
- Team Collaboration
- Time Management
- Decision Making
- Problem Solving
- Presentation Skills
Key Performance Indicators (KPIs)
- Monthly and Quarterly Sales Target Achievement.
- New Customer Acquisition.
- Revenue Growth.
- Key Account Retention Rate.
- Customer Satisfaction (CSAT).
- Upselling and Cross-selling Revenue.
- Proposal-to-Order Conversion Ratio.
- Collection and Payment Realization.
- Customer Renewal Rate.
Working Hours
- 9:30 AM – 6:30 PM
- Monday to Saturday
Travel Requirements
- Willingness to travel extensively across South India and other assigned regions for customer meetings, project discussions, and business development activities.
Compensation
- Salary: As per company standards and candidate experience
- Performance-based incentives on achieving sales and business targets.
Preferred Candidate Profile
- Strong experience in Enterprise B2B Sales.
- Excellent client relationship management skills.
- Ability to handle large corporate and strategic accounts independently.
- Experience in telecom/networking solution sales is highly desirable.
- Immediate joiners or candidates serving short notice periods will be preferred.
Ability to commute/relocate:
- HSR Layout Sector 1, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Total Experience
- Languages Known
- Notice Period
Willingness to travel:
Work Location: In person
