Job Description – Telecaller / Telecalling Executive
Position: Telecaller / Telecalling Executive – Real Estate
Department: Sales & Business Development
Experience: 1–3 years
Employment Type: Full-time
Reporting To: Sales Manager / Business Development Manager
Job Summary
We are looking for an energetic and communication-focused Telecaller to support our real estate sales team. The candidate will be responsible for making outbound calls to potential customers, understanding their requirements, explaining available real estate projects, generating qualified leads, and scheduling site visits.
The ideal candidate should have excellent communication skills, a confident personality, and the ability to convert enquiries into genuine sales opportunities.
Key Responsibilities1. Calling & Lead Generation
- Make outbound calls to prospective customers from company-provided leads and databases.
- Handle incoming enquiries related to real estate projects.
- Understand customer requirements such as budget, preferred location, property type, and timeline.
- Explain project details, specifications, pricing, amenities, and offers to prospective customers.
- Generate and qualify leads for the sales team.
2. Lead Follow-up
- Regularly follow up with prospective customers through calls and WhatsApp.
- Maintain proper records of all conversations and follow-ups.
- Identify serious buyers and prioritize qualified leads.
- Ensure timely follow-up with leads until they are converted, rejected, or become inactive.
3. Site Visit Coordination
- Schedule site visits and meetings between customers and the sales team.
- Coordinate with sales executives regarding customer appointments.
- Confirm site visits with customers and ensure proper follow-up after the visit.
4. Customer Relationship Management
- Build and maintain positive relationships with prospective customers.
- Answer basic customer queries professionally.
- Provide accurate information regarding projects and avoid miscommunication.
- Understand customer concerns and coordinate with the sales team for resolution.
5. CRM & Reporting
- Update lead information, call status, follow-up dates, and customer requirements in the CRM/lead management system.
- Maintain daily calling and lead reports.
- Track lead conversion, follow-ups, and site visits.
- Share regular updates with the Sales Manager.
Required Skills
- 1–3 years of experience in telecalling, telesales, real estate sales, customer service, or lead generation.
- Excellent verbal communication skills.
- Hindi and English communication skills required; knowledge of Punjabi will be an advantage.
- Confident and persuasive personality.
- Good listening and customer-handling skills.
- Basic knowledge of MS Office/Google Sheets and CRM systems.
- Ability to handle rejection and work with sales targets.
- Strong follow-up and convincing skills.
- Positive attitude and willingness to learn.
Preferred Qualifications
- Bachelor's degree or equivalent qualification preferred.
- Previous experience in the real estate industry will be an advantage.
- Candidates with experience in property sales, real estate lead generation, or telesales will be preferred.
Key Performance Indicators (KPIs)
- Number of outbound calls made.
- Number of qualified leads generated.
- Follow-up completion rate.
- Number of site visits scheduled.
- Lead-to-site-visit conversion.
- Site-visit-to-sales conversion support.
- Customer response and engagement.
- Accuracy and timely updating of CRM records.
Ideal Candidate
The ideal candidate should be confident, well-spoken, target-oriented, and proactive. They should be comfortable making a high volume of calls, following up consistently, understanding customer requirements, and converting enquiries into qualified real estate leads and site visits.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
