Job Title: ServiceNow Developer
Location:
Experience Required:
2–5 years
Job Summary
We are seeking a skilled and motivated ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have strong technical expertise in ServiceNow development, a good understanding of ITSM processes, and experience integrating ServiceNow with external systems.
Key Responsibilities
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Design and develop ServiceNow applications and modules including:
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ITSM (Incident, Problem, Change)
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ITOM / Discovery (good to have)
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HRSD / CSM (good to have)
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SPM/ GRC (good to have)
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Customize ServiceNow workflows, UI policies, business rules, client scripts, and UI actions
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Develop and maintain Service Catalog items, record producers, and workflows
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Implement integrations using REST/SOAP APIs with external systems (e.g., SAP, third-party tools)
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Work on ServiceNow scripting including:
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Glide API
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Script Includes
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Flow Designer
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Create and manage update sets, ensure proper deployment across environments
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Collaborate with stakeholders to gather requirements and translate them into technical solutions
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Perform unit testing, debugging, and troubleshooting
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Maintain platform performance, security, and scalability
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Provide support and enhancements for existing ServiceNow implementations
Required Skills & Qualifications
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Hands-on experience with ServiceNow platform development
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Strong knowledge of:
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JavaScript
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ServiceNow scripting (Business Rules, Client Scripts, Script Includes)
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Experience with ServiceNow modules such as:
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ITSM (mandatory)
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ITOM / HRSD / CSM/ SPM/ GRC (preferred)
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Experience in integrations using REST/SOAP APIs
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Familiarity with ServiceNow Flow Designer and IntegrationHub
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Understanding of Agile/Scrum methodologies
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Good problem-solving and analytical skills
Preferred Qualifications
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ServiceNow Certified System Administrator (CSA)
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ServiceNow Certified Application Developer (CAD)
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ServiceNow CIS – Data foundation and CSDM
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ServiceNow CIS – ITOM/ HRSD/ CSM/ SecOps/ GRC
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Experience with:
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ServiceNow FSM / SecOps / GRC (good to have)
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Performance Analytics and Reporting
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CMDB and Discovery
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Exposure to cloud platforms (AWS, Azure) is a plus
Soft Skills
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Strong communication and stakeholder management
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Ability to work independently and in a team environment
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Proactive mindset and attention to detail
Nice to Have
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Experience working in offshore/onshore delivery models
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Exposure to tools like Jira, Azure DevOps, POSTMAN
