- Bachelor of Engineering or Diploma in Automobile Engineering / Mechanical Engineering
- Posses good people handling and leadership skills.
- Product and general Automobile Business knowledge.
- Proven customer relations skills both in person and over telephone.
- Good time management.
- Good Administrative skills.
- Proven ability to communicate and determine customers needs and to sell the dealership's parts, service capabilities based on features, advantages and benefits.
- Proven Selling Skills.
- Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care.
- Increase customer market share.
- To monitor Service Fill rate on daily basis.
- To conduct regular surveys of competitors in the local market.
- To prepare and submit accurate KPI report by end of every month.
- Identify potential Service & Service Parts marketing opportunities.
- Support the Service Advisors during morning and afternoon rush
- To audit & review General Tools and Equipment maintenance register every month.
- To audit & review open and closed Repair Order on a daily basis.
- To monitor & audit ToyotaWarranty Claims on monthly basis.
- Ensure a safe working environment
- Maintain a clean and orderly Customer Service Department.
- To audit the results of Quality Control Inspections
- To monitor Field In-formation report sent to TKM
- Attend all new model-training courses and conduct in-house training for all technicians.
- To audit & ensure all required Special Service Tools are available and in good working order.
- Monitor & Ensure that all vehicles are fitted with adequate courtesy items (Floor Mats, Fender Covers & Seat Covers)
- Acknowledge good performance.
- Conduct regular Technician meetings
- To conduct regular internal meets between parts, service & sales.
- Monitor, record and identify the causes of vehicle carryovers
- Monitor, record the causes of Repeat Repairs
- Ensure the service shop operation meets the requirements of the local environmental authorities
- Maintain clear and open communication between service shop job-controller, Service Advisors and Parts Department.
- Monitoring product technical bulletins and repair manuals.
- Lead, control and motivate the Customer Service Staff.
- Conduct Analysis of Market Competitors, Market Conditions & Campaign Effectiveness.
- Train & advise Service Advisors possible sales and profit opportunities
- Ensure high quality service standards
- Meet dealerships sales goals (various).
- Establish Yearly Staff Training Targets
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
