Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying system irregularities and collaborating with different teams to ensure smooth and uninterrupted service delivery. The position demands continuous vigilance and problem-solving to maintain the reliability and performance of critical applications that support business operations.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to analyze and resolve complex system issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the implementation of system updates and enhancements to improve service quality.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Experience in incident management, problem management, and change management processes within IT service frameworks.
- Strong analytical skills to diagnose and resolve technical issues effectively.
- Ability to work with various IT infrastructure components and understand their impact on service delivery.
- Excellent communication skills to interact with technical teams and business stakeholders.
- Familiarity with service catalog management and configuration management database concepts.
Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
