Position – Customer Service Executive (CSI)
Designation: Customer Service Executive (CSI)
Department: Customer Service / Sales Coordination
Location: Gurgaon
Qualification: Graduate (Any Discipline)
Experience: 2–3 Years
CTC: Up to ₹6 LPA
Job Purpose
The Customer Service Executive (CSI) will be responsible for ensuring seamless order execution by coordinating with internal departments and customers. The role involves order management, logistics coordination, customer communication, complaint resolution, payment follow-up, CRM maintenance, and supporting customer visits and inspections to deliver an excellent customer experience.
Key Responsibilities
- Ensure timely execution of customer orders through effective coordination with Design, Packaging, Production, and Dispatch teams.
- Coordinate with customers for logistics planning, shipment scheduling, and dispatch-related activities.
- Maintain and update customer databases, MIS reports, and operational formats accurately and on time.
- Follow up with customers for outstanding payments and coordinate with the Finance team for timely collections.
- Handle customer complaints, coordinate with internal stakeholders, and ensure timely resolution.
- Organize and coordinate third-party inspections as per customer requirements.
- Arrange product samples for customers, meetings, exhibitions, and customer visits.
- Maintain and update CRM data, including lead status, customer interactions, and follow-up activities.
- Provide regular updates to customers regarding order status, dispatch schedules, and delivery timelines.
- Ensure adherence to company processes and customer service standards.
Desired Skills
- Strong communication and interpersonal skills.
- Excellent coordination and follow-up abilities.
- Good knowledge of MS Excel, Word, and ERP/CRM systems.
- Ability to handle multiple tasks and meet deadlines.
- Customer-centric approach with strong problem-solving skills.
- Attention to detail and good documentation skills.
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund
Application Question(s):
- 1. Do you have 2–3 years of experience in Customer Service, Sales Coordination, or Order Management?
- Have you worked in a manufacturing or engineering company?
- Do you have experience coordinating order execution with Production, Packaging, and Dispatch teams?
- Are you proficient in MS Excel and ERP/CRM software?
- Are you comfortable coordinating with customers regarding logistics, shipments, and payment follow-ups?
Work Location: In person
