Job Description – Assistant Manager – CRM (Customer Relationship Management)
Position: Assistant Manager – CRM
Company: S&P Foundation Pvt Ltd
Industry: Real Estate / Construction
Experience: 5 – 10 Years
Location: Project Site – Chennai
Salary: ₹5 LPA – ₹8 LPA
Company Profile
S&P Foundation Pvt Ltd is one of the renowned real estate developers in Chennai, committed to delivering exceptional value to customers by continuously innovating and exploring new avenues in residential and commercial development. We design homes where beauty meets luxury—ranging from handcrafted villas and stylish apartments to thoughtfully planned residential layouts that distinguish our projects within the industry.
Since commencing operations in 2004, S&P has successfully designed, developed, and delivered over 3,000 residential units, covering approximately 3 million sq. ft. of completed developments and 3.5 million sq. ft. currently under development for a wide base of domestic and international (NRI) customers. In addition, S&P has created landmark commercial spaces that are occupied by leading blue-chip establishments.
With a strong land bank of over 300 acres in and around Chennai, S&P continues to expand its presence with customer-centric residential developments and landmark commercial spaces.
Role Summary
The Assistant Manager – CRM will be responsible for managing the complete post-sales customer relationship lifecycle, ensuring a seamless experience from booking to possession. The role requires strong coordination between customers, internal departments, and project teams to ensure smooth documentation, milestone communication, payment tracking, and customer service delivery.
Key Responsibilities
Customer Relationship Management
- Manage the complete customer lifecycle from booking to possession.
- Build and maintain strong relationships with customers, ensuring a high level of customer satisfaction.
- Address and resolve customer queries, concerns, and escalations in a professional manner.
Post-Sales Coordination
- Coordinate with sales, legal, finance, and project teams to ensure smooth post-sales processes.
- Manage documentation including allotment letters, agreements, and legal documentation.
Payment & Collections Follow-up
- Track customer payment schedules based on construction milestones.
- Follow up with customers regarding pending payments and outstanding dues.
Customer Communication
- Provide customers with regular project updates and milestone communications.
- Coordinate site visits, customer meetings, and service requests.
Handover & Possession Management
- Coordinate the handover process including inspections, documentation, and possession formalities.
- Ensure closure of snag issues prior to final handover.
CRM Reporting & Documentation
- Maintain accurate customer databases and CRM records.
- Prepare reports related to collections, customer feedback, and service requests.
Key Skills Required
- Strong Customer Relationship Management experience
- Knowledge of real estate post-sales processes
- Excellent communication and interpersonal skills
- Strong coordination with cross-functional teams
- Ability to handle customer escalations professionally
- Good knowledge of documentation and possession procedures
Qualification
Bachelor’s Degree in Business Administration / Commerce / Marketing / Related Field
MBA (Marketing / Sales / CRM) – Preferred
Preferred Industry
· Real Estate Developers
· Residential Construction Projects
· Property Development Companies
Benefits & Perks
- Petrol Allowance
- Food Allowance
- Group Medical Coverage (GMC)
- Group Personal Accident Coverage (GPA)
- Attractive Incentive Structure
- Office Engagement Trips
- Domestic Business Travel Opportunities
- International Business Travel Opportunities
Job Type: Full-time
Pay: ₹510,770.83 - ₹816,697.07 per year
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Provident Fund
Education:
Work Location: In person
