Roles & Responsibilities
- Handle customer queries through chat in a professional and timely manner.
- Resolve customer concerns while maintaining high service quality.
- Provide accurate information regarding hotel bookings and services.
- Maintain chat quality, productivity, and customer satisfaction metrics.
- Document customer interactions accurately in the system.
- Follow company policies and standard operating procedures.
Eligibility
- Graduate freshers are eligible to apply.
- Undergraduate/Graduate candidates with a minimum of 6 months of customer support experience can apply.
- Good written English communication skills are mandatory.
- Willingness to work in rotational shifts.
- Comfortable working from the Gurgaon office.
- Minimum AMCAT score of 65 required.
- Positive attitude and customer-centric approach.
Benefits
- Salary up to Rs. 24,000 in hand (Freshers: Rs. 19,000 in hand).
- 5-day working week.
- Both-side cab facility.
- Provident Fund (PF) and Employee benefits.
- Health insurance coverage.
- Paid leaves as per company policy.
- Career growth and learning opportunities in a leading customer support environment.
Pay: ₹19,000.00 - ₹24,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Language:
Location:
- Gurgaon, Haryana (Preferred)
Work Location: In person
