We are seeking a professional, friendly, and customer-oriented Telecaller & Receptionist to manage front office operations while handling inbound and outbound calls. The ideal candidate will be responsible for welcoming visitors, responding to customer inquiries, scheduling appointments, maintaining records, and supporting administrative activities to ensure smooth daily operations.
Key Responsibilities
Reception & Front Office
Welcome visitors and clients with a professional and courteous attitude.
Answer, screen, and direct incoming phone calls.
Manage the reception area to ensure it is clean and organized.
Maintain visitor records and issue visitor passes where applicable.
Schedule meetings and coordinate appointments.
Handle incoming and outgoing mail, courier services, and office correspondence.
Provide general administrative support to various departments.
Telecalling
Make outbound calls to prospective and existing customers.
Receive inbound calls and respond to customer inquiries professionally.
Generate leads and schedule customer appointments or site visits.
Follow up with customers regarding inquiries, quotations, payments, or services.
Maintain accurate records of customer interactions in CRM or spreadsheets.
Achieve daily and monthly call and lead generation targets.
Administration
Maintain customer and office records accurately.
Prepare daily, weekly, and monthly activity reports.
Coordinate with sales and operations teams for customer requirements.
Perform data entry and documentation as assigned.
Support office management with routine administrative tasks.
Qualifications
Bachelor's degree or equivalent qualification.
1–2 years of experience in telecalling, front office, customer service, or administration (freshers with excellent communication skills may also apply).
Proficiency in MS Office and Google Workspace.
Basic knowledge of CRM software is an added advantage.
Skills Required
Excellent verbal and written communication skills.
Customer service orientation.
Strong interpersonal and relationship-building skills.
Good organizational and multitasking abilities.
Professional telephone etiquette.
Time management and attention to detail.
Ability to work independently and as part of a team.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
