We are looking for a Customer Support Executive to assist our customers with technical problems when using our products and services. Customer Support Executive responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
Roles and responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Using customer relationship management software (CRM) to document customer interactions
- Listening to individual calls to ensure quality
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints and reach out to provide assistance
Requirement and Skill:
- Should’ve Minimum 1 Year of experience as a Customer Support Executive
- Should be able to work in flexible shifts
- Strong communication and interpersonal skills to effectively interact with customers
- Ability to handle multiple tasks and work in a fast-paced environment
- Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong problem-solving and decision-making abilities.
Job Types: Full-time, Permanent
Pay: Up to ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
