Job Title: Technical Support Executive(API and Product)
Location: Sector-62, Noida
Company: TechRyde Private Limited
Experience: 1 to 3 years (or more)
Employment Type: Full-Time
Shift: US Shift (Night Shift)
Work Mode: 5 days (In-office)
About TechRyde:
TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.
Job Summary:
We are seeking a technically adept and customer-focused API s Product Support Executive to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.
Key Responsibilities:
- Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities.
- Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.
- Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA).
- Assist customers in understanding and implementing APIs, offering clear guidance and best practices.
- Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.
- Document common issues, solutions, and create support documentation and knowledge base articles.
- Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.
- Ensure timely resolution of issues with strong focus on customer satisfaction and communication.
Required Skills and Qualifications:
- 1–3 years (or more) of experience in technical support, API support, or product support roles.
- Strong knowledge of RESTful APIs, API documentation, and integration practices.
- Hands-on experience with Postman, Swagger, or other API testing tools.
- Ability to perform automation testing using JavaScript (Selenium) or Python
- Understanding of software development lifecycle and debugging techniques.
- Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.
- Strong problem-solving skills and a proactive approach to resolving technical issues.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
- Experience with API authentication methods (OAuth, API keys, etc.).
- Familiarity with log analysis and debugging tools.
- Prior experience working with SaaS or cloud-based products.
Why Join TechRyde?
- Work on cutting-edge solutions shaping the future of hospitality and retail.
- A collaborative work environment with global clients and diverse projects.
- Growth opportunities and ongoing learning C development support.
- Flexible work culture and a supportive team.
How to Apply:
Send your updated resume to [[email protected]] with the subject line “API s Product Support Executive – Application”.
Pay: ₹300,000.00 - ₹500,000.00 per year
Benefits:
Ability to commute/relocate:
- Noida, Uttar Pradesh (Noida): Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many year of experience do you have with APIs and Postman?
- How many years of experience do you have with Technical Support?
- What is your Current/Last drawn CTC?
- What is the duration of your Notice Period?
Location:
- Noida, Uttar Pradesh (Noida) (Required)
Work Location: In person
